Secrets Huatulco Resort & Spa

Mirelly at Castaways restaurant was our favorite waiter. She would take time to tutor us in Spanish and planned a special birthday dinner for my husband. She was exceptionally patient with guests who were afraid of Coatis passing by and treated us as friends. We went every night to Castaways for the food, view & friendship of the staff, in particular Mirelly. The hotel setting was magic and we had a wonderful holiday! Highly recommended!

Absolutely stunning resort! The staff were amazing! Definitely recommend!

There are a lot of reviews about the age of the building - so yes - it’s older and you have to adjust your attitude. Most of the staff are amazing - the entertainment staff make your trip amazing (if you come to play in the activities). They all do a great job juggling multiple activities! Amire and Alejandro as my kayak tour leaders absolutely made the trip amazing. The hotel was also amazing in giving us a place to watch the Olympics - they had food, drinks and staff to serve us along with 3 tv’s and 1 projector. Honestly, one of my best memories of the trip is watching hockey with a bunch of Canadians! The staff are amazing. The pools do need to be updated (they are trying to maintain as best as they can) but I can also say that the size of the pools exceeded my expectation.

Secrets Huatulco remains a favourite of ours. We enjoy the good weather, small resort adult environment, great amenities however food quality has taken a bit of a dip that we hope will improve.

Amayrani was the most professional waitress I have ever come across. Her attention to detail was commendable and made our dinner very special. Chef Liviy and hostess Shadadai made dinner t Bordeaux the best experience we had on our vacation.

Had dinner at Cin Cin and a huge shout out to Erik!!! He was amazing and made our night and experience fun and memorable. Food was excellent as well!

Overall, not good. I'll try to keep this short, but that won't be easy. We were here 6 years ago and it was great. Since then the Hyatt Chain has purchased it. Food was subpar and swimming in sauces. Always just warm to cool, never hot. I required a steak knife to cut into a chicken breast. Drinks were watered down, especially at the pool. Then there is the pressure to join the 'club'. Membership in the Unlimited Vacation Club. Ah yes, like a time share but not a time share. Our first point of contact was Bernardo, well spoken, he has to be to set the hook. But he is full of it. Many untruths and outright BS. He promised us certain things, which we have in writing, but never delivered. 90 minutes he said, but that stretched into 2.5 hours. We got his supervisor involved, I do not recall her name, but she was cut from the same cloth, full of it and herself. Very disappointing. So happy we didn't join the 'club'. No plans to return. The rest of the staff we encountered were quite pleasant and helpful. No issues there at all. Not worth the $ anymore. We do plan to return to Huatulco, but plan to stay elsewhere. Save your time and money and do the same.

Excellent location,services, atmosphere. I want to praise the castaway team - Ivonne, Stephanie,Heidi, Gabriela, Ruben and all others for their services. I was also very pleased with the tennis team - Alexandra, Victoria, Daniel and Arturo who were excellent tennis coaches.

Secrets provides an exceptional resort experience. They have a variety of decent restaurants, plenty of activities, a great pool configuration and we really enjoyed the live music. But what really makes Secrets stand out is their staff. We’ve been coming since 2016 and every year the employees are friendly, patient, and helpful. They are sincerely concerned about their guests. Special thanks go to: Celeste (Castaways) and Vanessa, Hanny and Angel (Tamarindo) and the exceptional hostess at the Market Café.

I absolutely love this resort! Have been coming here now for over 10 years and the staff are so warm and welcoming!!! Roberto is always the first to greet me when I arrive and I always make sure. To visit coco cafe and see Matilda! She make a the best coffees. Try an affogato you will not be disappointed.