Eltham Gateway Hotel

Disappointing to book a premuim room and have no couch in the room

The bathroom is in desperate need of a clean and update

Comfortable bed but that was about it. Room smelt like alcohol and cigarette smoke. Cigarette butts found under furniture. Used dirty dish cloth, mimimal cutlery, cups etc, half used toilet roll. Great location to local area but overall will not be returning. Was brushed off by front of staff when i complained.

This is in a fabulous location and looks like it’s just been taken over. A bit run down but big rooms and lovely setting. Rooms have leaky basin. Cracked tiles and sorry but my pet hate. Hair in the shower drain. I liked it but needs a refresher.

This property was very tired, the pics provided are extremely generous

Absolute disgrace. Motel is also being used as a halfway house for people with drug problems. Room was dirty and we didn’t have enough Glen20 to rid the smell in the room. Spa doesn’t work and the a/c is very average. Steer clear of this place.

All pretty good, little bit tired and worn in places but overall nice and quiet. We had enquired about disabled access and booked the family room as we had a wheel chair and walker. When we found two big sets of stairs on arrival we were very surprised. We did end up with much smaller rooms that had no full kitchen etc and still 5 steps to contend with but appreciated having somewhere to stay after our 3 hr drive. It would be good to update the info around disabled access and educate the staff too as this would be a real issue for some people. I managed to get everyone up and down each day but it felt dangerous!

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A fairly old property, but it was very clean and tidy. Staff were very helful with room allocation for older guest.

Having 2 bedrooms and the kitchenette for an extended stay worked really well