Eltham Gateway Hotel

Tired decor, could do with more bedding… electric blanket, more blankets or doona. It was cold.

The spa was not working - very disappointing as this was a key reason for staying at this location.

My keys had a narcotics anonymous key ring on it, there were people coming and going all through the night until 5am, didn’t get any sleep what so ever.

I chose this motel only because of its proximity to my intended activity. The property is tired and in need of another renovation phase. It has such great potential yet seems to be only receiving most essential maintenance. I can understand how the pandemic must have smashed the profitability of this business. The reception staff were very helpful enabling an early check-in. (Thank you Joe? / Cho?.) The room was clean, warm and mostly comfortable and acceptably equipped. Shower and toilet plumbing is a bit noisy. Lack of outdoor lighting for rooms 21 - 34 is an EXTREME HAZARD when moving during hours of darkness. The property has no bar or dining which is a shame as I would have used it if available. Good for short stays where location is top priority.

Good value for money

Our room was comfortable although very dated. We had a lovely view but unfortunately the property outside was run down. I remember Eltham Gateway many years ago in great condition. it would be great to see great again

When I entered the room I noticed that there was no remote for the TV. I went to reception and he acknowledged that the cleaning staff had also noticed that. A person was sent to the room to see the brand of TV but no action was taken to rectify the situation. When searching the room I found used tissues and a take away lid under the bed. It was clear that the room was cleaned to the edge of the furniture but not under it. The following day, I approached the reception staff again and they presented me with a remote control for a different brand which did not work. I noticed rubbish around the exterior of the property and there was significant wear and tear. On the positive, it was extremely convenient for the wedding I attended, and the facilities (bathroom, bed and kitchenette) were all good.

Great service, so obliging, would absolutely recommend 🙏

The room had a musty smell.

The hotel was quite nice. There was a little hiccup with my original room not being cleaned prior to check in, however, they apologised and attended to it immediately, and also offered an upgrade. The room and bathroom were very clean. The beds and pillows were also clean and comfortable. The 2 queen bed room, was quite large and had a large desk that was great. Heater worked really well. Not too far to go for good dining options either. Would be happy to stay here again.