Grand Villa Heights

Lovely gardens

Staff very helpful and attentive

They are in the middle of renovation but the room we had was brilliant with the best veiws over the sea and Robin hoods Bay.

The hotel has changed massively since we last went before you ate in the dining room overlooking the bay restaurant has been moved now you see car park don't get me wrong it was very nice but I preferred the old set up it also has no pool now

Absolutely stunning hotel in beautiful grounds with the most amazing views. My dog had a lovely time walking around the gardens . The breakfast was great and the evening meal was delicious. The staff were really friendly, helpful and very welcoming. Hardly noticed the current building works and would reccommend to anyone.

Loved the gardens, we were lucky the sun was shining. The food was excellent. Once fully refurbished it will be stunning

On arriving we found that we could not drive down to the hotel front door to drop off bags as the drive is cordoned off, as it was last time we visited. We had to park approximately 80 yards away and carry our bags in the rain. When we arrived at reception we were told that the lift was not accessible and our room was 2 floors up. Reception offered to carry the cases to the room, but this still meant that we had to go up and down 2 flights of stairs each time we left the room. I am awaiting a hip operation so this was not very good. The restaurant with panoramic sea views, where we like to dine and have breakfast has now been moved to the other side of the hotel, looking down the drive, and no longer a sea view. The bench seating in the new restaurant was not very comfortable at all. We could not get any programmes on the tv in the bedroom. The staff as always were very friendly and obliging. The food was good. The room was clean and tidy. It was a bedroom that has been recently refurbished with sea views. We have stayed at this hotel many times, as we enjoy the panoramic views from the restaurant/bar, but as I have previously said, this has now been changed. Will we book the hotel again in the future is doubtful.

Lovely staff who moved me to another room without fuss when my room smelt of new paint. Fabulous location and superb views from the restaurant and gardens. Generous coked breakfast and great staff here too. Some parts of the hotel were shut off due to refurbishment but this didn't affect my stay.

Hotel is in a fantastic location overlooking the bay with plenty of local walks, dog friendly and staff very friendly. We had evening meal and breakfast both very nice, hotel is going through refurbishment and the plans look amazing

Check in was easy and the staff were very friendly. in fact all of the staff were very helpful, friendly but professional. the views were fantastic even when it was a bit cloudy, looking out to Robin Hood Bay when eating breakfast and dinner was a great treat, breakfast on the first morning was buffet style, while morning two was a cooked in kitchen, traditional UK type breakfast, cereals etc were as day one. Dinner was sublime, the choice was limited to other restaurants menus however the pie was make from scratch and the food was hot not just warm as other dining establishments that cost a lot more. The room was very spacious, light, airy and very clean with again very good vistas of the Bay, the bed was very comfy and plenty of space for clothing. however the small disappointment was the size of the bathroom, cramped compared to the room itself. the shower was powerful enough and easy to control the heat, bath was small, there was water damage to the plastic covered mdf bath panel and base, if solid plastic this would not be a problem, there was a light not working and becoming detached from the ceiling. Apparently we should have been informed on checking in that the TV signal was very poor via freeview/terrestial and we should have been using the streaming services? The hotel is going through much needed updated and convertions but never heard any of the work in our room, where the lift is there are items stored there and seems a little run down. would go back tomorrow.