RedLevel at Gran Melia Palacio de Isora - Adults Only

The privacy of Red Level while having access to all hotel facilities and the village.

Beautiful Hotel, Great Service!

The situation was perfect, and the staff very friendly and helpful. The lighting in the room was not particularly good and the room itself not very soundproof. The dining options were very similar.

Very nice hotel, red level experience was great, staff were very friendly and there were a few simple extras the hotel does that really added to the experience. If anything the restaurants could have been a bit better. Overall great

Wonderful hotel, big modern rooms, amenities and location. My only criticism is that the restaurants are very overpriced compared to the local restaurants in the area.

Stopped in a Red Level Deluxe Lounge Access Partial View with Whirlpool.Room was absolutely lovely. Red level is adults only with added benefits of own pool and breakfast facilities plus a 5.30 happy hour with free drinks. Hotel has many pools and restaurants. Staff were attentive and friendly. The only issues were (1) Red Level breakfast was a bit of a shambles on times - staff were overrun and food was often not quite up there - they also have an antiquated way of recording for orders and drinks orders in paper (which took much longer) whereas even the small restaurants of Alcala were doing it with tablets. (2) Rooms are not soundproofed so you could hear your neighbours .Hotel is close to small town of Alcala which has several good restaurants which we did use as we didn't eat in the hotel much - I recommend Sauco and Toni's (for Lamb chops and Roast Lamb) in particular.

It's the people that make the place - wonderfully helpful staff

A delightfully luxurious experience with outstanding levels of service. The complete lack of children in the red level area made for a totally relaxing environment which was very welcome.

We went to RedLevel for our honeymoon. While we enjoyed our stay, I would not recommend spending the extra cash for RedLevel as opposed to Gran Melia. We were looking forward to the adults only, relaxing, luxurious resort. Although there were no children at the pools, it was impossible to relax with adults practically yelling at each other all day which was worse- staff said nothing to them. Another supposed benefit of RedLevel was the daily 1 hour happy hour, which was also not worth it. It was so crowded that unless you arrived early, there were no seats available, and all the snacks were gone. For being so much more expensive than Gran Melia, we expected more from RedLevel. We took a deep sea fishing excursion (which Redlevel was not able to help us set up, they said they didn't know anyone) and asked if the hotel was able to cook our fish we caught for us. Redlevel staff simply told us "no". However, when we went to the Gran Melia side, we were told no, but the staff went above and beyond and called multiple restaurants until they found us one that would cook it for us. Our "RedLevel" room was directly next to Gran Melia, we could hear children crying from the restaurant below. Basically, we felt as though we were paying extra money for no reason

Superb hotel that ticks all the boxes. Great location with fantastic sea and mountain views. Tranquil gardens and pool areas but a short walk to a small, vibrant town. No need to leave the hotel complex as there are several nice bars and restaurants to choose from and evening entertainment including live musicians/singers and a weekend nightclub. Very efficient and friendly staff. Excellent housekeeping. Don’t miss the daily Red Level “happy hour”!