The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa

Our family of 5 loves all-inclusive resorts and has visited about 7 across Mexico and the Caribbean. When planning our Costa Rica trip, research advised against staying at an all-inclusive, claiming we’d “miss out” on local activities, food, and culture. So, we opted for a half-and-half trip. After four days in La Fortuna — nonstop rain, zip-lining, hiking, and jam-packed days — we were craving pure sunshine and relaxation. Arriving at the Westin Playa Conchal was when our trip truly began to feel like a vacation. Our family suite had a few minor imperfections (mediocre shower pressure, no full-length mirror, wear and tear on furniture), but it was overall comfortable, with plenty of storage for our clothes. Any small issues were easily overlooked because the grounds, beach, and atmosphere were stunning. The resort was very walkable compared to others we’ve visited, with plenty of golf carts available as needed. The staff deserves special recognition. Everyone was kind, hardworking, and genuinely helpful. They consistently went above and beyond and always followed up as promised. From transportation and activities to even laundry service, everything was handled seamlessly and with impressive organization. The pool was massive, though the only thing my kids (ages 10, 11, 14) wished for was a water slide! We couldn’t do snorkeling or paddleboarding because of a red flag on the beach. We enjoyed the guided bike tour and spotted a ton of animals. We also made use of other amenities, such as the gym (great!), ping-pong and foosball tables. The food was amazing. We’re big fans of seafood, and the restaurant portions were generous and delicious. We drank some very creative, delicious cocktails with fresh juices, herbs, mint. We loved the Asian restaurant, Bamboo. We couldn't get a res to the Italian restaurant, but no problem, we had the pizza poolside for lunch instead. Service could be on the slower side (Costa Rican time!), so on some days we opted for the buffet to save time, but the quality never disappointed. The beach was gorgeous. There were vendors, but they were never overly aggressive. We enjoyed a couple of inexpensive massages and booked ATVs with Erik G on the beach. His prices were slightly better than others we researched, and he followed up afterward to see how we enjoyed the activity. I completely and wholeheartedly recommend this property and would not hesitate to go back!

We are here on the property, currently. The woman who checked us in was downright rude. Although we booked an all-inclusive vacation for $800+ per night, we are prohibited from using one of the on-site pools and from having breakfast at one of the restaurants. We are allowed only one-towel, per person, at the pool. Seriously. Some of the restaurants are open only three nights per week. The meals, thus far, have been average, at best. My sea bass, at the Mangler, was two bites of fish surrounded by raw vegetables. After three attempts to get a full-size ironing board (two by phone and one in person), it finally arrived. After three attempts to receive more coffee cups, they have yet to arrive. The same three tries for a lamp for our living-room area resulted in a promise. Yes, it was acknowledged that there is no overhead lighting there. But … no table lamp has been forthcoming. There is nowhere to have a nice leisurely sit-down breakfast, and the buffet is truly uninspiring. Hot water, in the shower, is elusive. This is my third stay at an all-inclusive resort. This one wins no awards. Go elsewhere.

Costa Rica is such a beautiful country. My Fiance and I came with SRS on a business vacation. Are trip was amazing. The resort was beautiful. The rooms were clean, the staff was very nice, and the service was excellent. When we would leave for the day, are room would get cleaned and always left with something extra, like a puppy dog folded out of towels. There are so many things to do. We ventured out on to the beach and spoke to the locals. We booked an excursion to Leona Falls with Eric G, which was one of are favorite memories of the trip! We also got massages, twice 🤣, with Kelly in the green tent. They were absolutely amazing. I highly recommend visiting the Westin, and mingling with the locals. We can’t wait to come back!

We had a fantastic stay at the Westin Reserva Conchal! We booked a 6-night stay in the Family Club through Costco, which included van transport to and from the hotel; a nice to feature to heave as the hotel is about an hour and half from the airport. We were very impressed with the Westin – it is very spread out and most rooms are far from the lobby, although the hotel has complementary golf cart transportation that are easy to hail and book when needed. Service throughout our stay was fantastic – from check-in to housekeeping to bartenders to restaurant staff, everyone was friendly, approachable, and extremely accommodating. The pool is great (very large with plenty of seating), and the beach is beautiful and very easy to access. There is also plenty of wildlife on hotel property (monkeys, iguanas, etc.) which was really cool! We overall really loved our room, although we had booked a King Bed room and were instead given a 2 double bed room, and the hotel was fully booked while we were there so we were unable to switch to a different room. But the rooms are incredibly spacious and very clean, with top-notch housekeeping. If we were to travel again, I think I would just opt for a regular room as opposed to the Family Club room, as it didn’t provide too many additional benefits and the rooms seemed the same as non-Club rooms. For food, we really enjoyed most of the restaurants on the property, and found the process of booking online reservations through the Westin app fairly easy. Food was above average for an all-inclusive, and there was a very good selection with many cuisine types represented. One negative is that the allergy guide on each menu isn’t the most accurate; one member of our traveling party had a severe tree nut, peanut, and shellfish allergy, and we found the menus to frequently have allergens mis-labeled or omitted all together. However, the restaurant staff was incredibly knowledgeable and accommodating. For excursions, we had read many other online reviews that suggested booking via Erik G, who you can find waiting at the entrance to the beach from the hotel (always wearing a blue shirt). Erik had fantastic excursions at better prices than the companies working out of the hotel lobby, or if booking via Viator online. We booked 2 full-day excursions through Erik and he was even able to arrange for us to have the same guide/driver for both tours when we requested this. We pre-booked with Erik prior to arrival (easy to reach via WhatsApp). Would highly recommend! Overall, we had a fantastic stay at the Westin and would highly recommend this property. We are already planning a return trip!

Spent 5 nights here with the family. Very well maintained facility and saw abundant wild life on site (monkeys, iguana and even an armadillo). Shuttle service onsite was very convenient, pool was great for the kids and staff were extremely friendly. Food was ok but it's an all inclusive resort so meets the standard. Overall, Fantastic experience.

Had a fabulous week at the WESTIN RESERVA CONCHAL BEACH!! Stayed in family suite AI. Very spacious and comfy beds. In bldg 7 close to everything. Spacious clean pool, fun water aquatics every AM. No problem finding a chair anytime. Of course best ones along edge were claimed early. Beach absolutely beautiful with waves can be big. If calm, water is clear go snorkel rocks to right saw 4 puffers, reef fish, and two small eels. Could always get a chair an umbrella from attendant had stacks of them at beach entrance. Activity ctr also have kayaks and paddleboards. Sadly no sailboats. Restaurants very good each with their own special drink menu. Go on Mariott experience app at 8 am to make booking. Never had any problem getting reservation. There are other a la cart restaurants that do not need reservation faisinella and sabana(costa rican food was our favorite) and mitra market buffet. We had so many nice servers. Howler monkeys made it sound like in Jurasic park and put on a show climbing the gutter chains to roofs and then launch into trees. Iguanas everywhere. We booked 3 excursions thru Erik G blue google shirt at beach entrance a week before arrival via whatsap +50683659046. He coordinated memorable day trips via private shuttle. Did a zipline, 2 mile guided hike up to waterfalls with water crossings and into a cavern with falls, and tubing with guides another river. Included delicious costa rican lunch. The day just kept getting better and better! Stop at a huge souvenir store. Also did another day short walk to falls for a swim, coffee/cocoa tour, and sloth sanctuary with another delicious costa rican lunch. And did a sail, snorkel sunset cruise. Erik coordinated great trips and good commo on what to expect/bring, all with private shuttles/drivers. This was the best vacation ever, loved Costa Rica, all the people we met from housekeeper Rosemery, shuttle drivers, guides, numerous waiters were super nice, friendly, happy and helpful. We will defintely return to the Westin and soon!! PURA VIDA until next time.

I can't say enough nice about this resort. From our check-in (where the reception agent saw my husband in a wheelchair and knew that we needed a handicapped room to the concierge guys in the Club Tower, to the kind people in the restaurants and around the pool...everyone treated us with respect and caring. It is a truly beautiful resort, excellent restaurants and perfect service.

My family stayed at the Westin Reserva Conchal last week and had an amazing stay. Our room was clean, the food was good and the pool area in the Family Westin was awesome! We booked an excursion through Erik( blue google shirt) for a waterfall hike, zip-lining and whitewater tubing! It was awesome and was a perfect for everyone in our family from my 10 year old to the grandparents. Definitely would recommend booking through him! We hope to be back next year!

We had a lovely stay at the Westin Reserva Conchal. We especially wanted to give a shout-out to Bryan and Jordy and all the staff at Faisanella Restaurant. We had never stayed at an all-inclusive resort before, so it took us a couple of days to feel oriented. We wandered into Faisanella the first night and ended up eating there several nights because the staff was so friendly, good-humored, and attentive, we just felt at home there. Bryan and other servers were especially accommodating of my partner's gluten and dairy intolerance, which makes it tricky to find dishes he can eat. Our favorite dishes there were the Nicoise salad, served with a generous portion of perfectly prepared tuna and the shrimp with polenta (shrimp with sauteed vegetables) for my partner). Really, everyone at the Westin Conchal was friendly and helpful, always smiling and kind. It was so nice to be walking along and have drivers give a friendly wave and ask if we needed a ride or had any questions. It's a beautiful resort on the most pristine, picturesque beach, with so much wildlife right on the property. We saw howler monkeys pretty much every day.

This was our fourth visit to the Westin Reserva Conchal over the past eight years, and overall it was another memorable experience. We were very impressed with the enhancements at Mitra restaurant, including the additional food stations and the new outdoor entertainment and bar area. The late-night snack shack near the Imperial Bar was also a great addition. Throughout our stay, food and beverages were plentiful, the quality was consistently excellent, and we truly did not have a bad meal. The service across the resort was fantastic and staff members were warm, welcoming, and attentive. While the themed restaurants offered excellent food, we did experience challenges with the reservation system. To secure a table at the three restaurants requiring reservations, we found it necessary to log in exactly at 8:00 AM, as availability was typically gone by 8:01 AM. Most available times were quite late (8:00 PM or later), and we had to speak with the lobby manager multiple times to obtain a reservation at Bamboo. At numerous occasions, we noticed that many tables remained open throughout the evening, suggesting the restaurants were not operating at full capacity despite the limited online availability. This disconnect made the process unnecessarily stressful for guests. Regarding entertainment, we felt the nightly acts were not as strong as in previous years. In past visits, we enjoyed professional entertainment teams, magicians, and acrobats. This year’s offerings felt less engaging, and as a result, we spent most evenings at the Imperial Bar instead. For transportation and excursions, we highly recommend Erik G. whom we have used for our last four trips for airport transfers, tours, and going to Tamarindo. He is friendly, reliable, and an excellent communicator. Guests can easily find him on the beach wearing a blue hat and blue shirt. Two excursions were particular highlights of this trip: • Waterfall and Tubing Tour: A private tour for our group of three, featuring a scenic 45-minute trek involving rock climbing and creek crossings to reach a beautiful waterfall, followed by a fun tubing experience with three attentive guides for the three of us. • Zip Lining: Another private experience with two guides, featuring nine lines through the surrounding mountains and hills. We felt safe through out the excursion and had so much fun! Overall, this was another wonderful stay at the Westin Conchal Resort with great food & beverages, fantastic service, and unforgettable private tours arranged by Erik G!