Hotel Collingwood BW Signature Collection

Well appointed room, comfortable bed, spotless bathroom with a good shower. Delightful staff and a great selection of drinks available in the bar. The car park was large offering plenty of spaces throughout the stay.

Nothing, it was all top class

Lovely Hotel, the room was beautiful and the spa was really nice. We also had a great meal in the evening. Highly recommend!

This boutique hotel has plenty of potential, but unfortunately our stay was let down by a number of issues. The reception team could benefit from additional customer service training, as interactions often felt unfriendly and unhelpful. In contrast, the food and beverage staff were generally warm, personable, and eager to assist. However, the kitchen’s approach lacked consistency. On two occasions, staff were happy to warm baby food without issue, yet on the third day we were told this was “unsafe.” Several members of staff also appeared unsure how to handle even simple requests. We had booked multiple Executive/Suite rooms, but only one room matched that description. The remaining rooms appeared to be standard rooms, despite being presented to us as Executive/Suite accommodation. The bedrooms also lacked fridges, which was disappointing for this room category. In Room 314, one of the windows was broken and could not be opened, and there was visible mould behind the nappy bin. The parking area was relatively small but conveniently located. The leisure facilities were another disappointment. The pool was small and noticeably colder than the 33°C temperature quoted by reception. The jacuzzi was only lukewarm, and there were frequent public children’s swimming lessons taking place throughout the day, making it difficult for hotel guests to relax and enjoy the facilities. Overall, this is a hotel with significant potential, but it currently falls short in several key areas. With improvements to customer service, maintenance, room standards, and leisure facilities, it could offer a much better guest experience.

Housekeeping

The location was good and the staff were very helpful

The bed and mattress was too worn and uncomfortable. The spa was not tested after children’s swimming lessons and felt dirty.

Its location. Alex who welcomed us and made our day at breakfast. She was so uplifting.

Parking cost £12.50 per night !!! Could have been free if I booked direct!!!!!

L'aimabilité du serveur au restaurant pour le diner et le sens de l'accueil et du service, au top

Everything. If I could give a higher rating than 10 I would From the facilities to the staff James was very helpful and accommodating on our arrival and through the trip All the staff were exceptional We loved our stay and will be back

Nothing

Brilliantly cental location, a short walk from the BIC. Decent breakfast, which included vegan options. Really friendly staff and a great sauna and swimming pool, all for a good price.

Personally, I would rather that parking was included in the overall cost, rather than an add on.