The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton

Our room supposedly was the only room with a broken ac.no compensation was offered.the main ac units were right outside our window and the noise made it very hard to sleep

An older property with complimentary shuttle service to Cleveland Clinic. Caring and pleasant staff.

classic old hotel. great value for dollars. rooms very nice with refrigerator and a microwave

Absolutely the most rude uncaring staff that I’ve every experienced. They first sent me to a room that didn’t have air conditioning without even mentioning it. When I asked to change rooms to one with AC because I had a co turned reservations the front desk staff said “sorry we dont have any rooms available so you either need to find a new hotel or take the room without AC”. It was over 80 degrees and humid on this day. DON’T STAY HERE !!!

The staff are really nice. The bathroom needs renovation

I stayed in mid-August, the architecture of the hotel is very beautiful, but the staff and the condition of the hotel are terrible, on the day of my check-in they called me and said that the air conditioning not working, you can cancel the reservation, but it was too late and not possible, I decided to stay, it was very hot, the bathroom was in terrible condition, when taking a shower, all the water splashes over the bathroom, the shower did not have protective glass or a curtain, I tried to talk to the staff so that they gave me another room, but zero attention, after studying the reviews of people who stayed in this hotel before, they had problems with air conditioning for a long time and they simply did not inform people about it, If possible, avoid this hotel!

The staff is so nice!

The air conditioner hasn’t worked for a month They said when I checked in, let me tell you so you know that our air conditioner is not working. I said I don’t wanna stay without air-conditioning. Are you kidding me?

The shuttle to the Cleveland Clinic dropped us off a block away. When we call to return, they showed up at the wrong site. We called. They said they were on their way, but they never showed and we had to walk to the hotel. There were no tissues, shampoo or air conditioning. We had to ask several times for tissues, shampoo, and towels. The only saving grace was a lady working in the restaurant, and her name was Cathy. We will not be staying here again.!!!!!