The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton

In Cleveland for a medical procedure at Cleveland Clinic. This hotel could not have made our stay better! From the comfortable rooms to complementary shuttle service back-and-forth between the hotel and clinic, the Tudor Arms is a five out of five for me!

Absolutely the worst service. When I realized that there was no air conditioning in my room and it was oppressively hot in the room I asked the front desk employee to move me to a room with air conditioning. I was told that none were available and my choices were to take the room I had or find a different hotel to stay at. I had a confirmed reservation but that didn’t matter. Terrible staff!!!

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Check in very bad experience. The hotel had a problem, two days earlier with electricity and still had no plan in place. They claimed they couldn’t call me because I was a hotels.com or Expedia member. But it’s not true. They called other third-party vendors.

Air Conditioning system was not working. Cancelled stay.

A beautiful place to stay and a great price. They did call and let us know that a drunk driver took out some electrical that affected the air and we could opt out of staying with a full refund. We had no choice as we had surgery at Cleveland Clinic the next morning. It was a little more than warm in the room but they did supply a fan! There were a couple of light bulbs out but nothing serious. The room was very nice, although the shower did let enough water into the room to require a towel to dry it.

Not only did the A/C not work our room was not ready by 4. Oh and still paid $215 to sweat for the night. I would never book a room there again.

location is good, all else are bad

As a Hilton Diamond member whom has stayed in hundreds of hotels across the USA, I have never encountered a staff that was ruder nor less helpful than we experienced in Cleveland. It was honestly shocking considering the Hilton name is one that is trusted and held to a standard. The desk staff was beyond rude, answered questions with extremely short and unhelpful answers and seemed not too care much about any of the other guests checking in. The rooms were dirty - our bathroom door didn't even close, there was a bump across our floor that people multiple times almost tripped over. Its a good thing we spent very little time in the hotel because we likely would have requested to move elsewhere. All this for $300 a night! If you are heading to Cleveland you should take this one off your list.