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9.8 / 10 Guest Rating

Hotel Firefly

Schluhmattstrasse 55, Zermatt, VS, 3920, Zermatt, CH

Hotel Firefly - main view

About the Property

Experience the bliss of serene mountains and luxurious accommodations at Hotel Firefly, your perfect getaway in Zermatt.

Unwind in Style
Pamper yourself at our exquisite spa with soothing massages, or rejuvenate in our health club, indoor pool, and hot tub.

Gourmet Delights
Indulge in a complimentary cooked-to-order breakfast served until noon and enjoy refreshing drinks at our cozy bar/lounge after a day of adventure.

Comfort & Convenience
Stay in one of our 16 individually decorated rooms with heated floors, Tempur-Pedic beds, and private furnished balconies, all designed for your ultimate comfort and relaxation.

Book your stay today and immerse yourself in the enchanting atmosphere of Zermatt!

Facilities & Amenities

Free breakfast
Full-service spa
Fitness facilities
Arcade/game room
Health club
Free WiFi
Swimming pool
Terrace
Garden
Luggage storage

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Pool access available from 7:00 AM to 9:00 PM.Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. A car is not required for transportation to and from this property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.8
Exceptional79 verified reviews
AI Summary

Guests highly rate the gorgeous hotel and frequently praise the great location.

Categories

Cleanliness9.1
Service10.0
Location10.0
Room Quality10.0
Amenities10.0
Value for Money9.3
Food and Beverage10.0
Overall Experience10.0

Select topics to read reviews

T
Tat Lee
Verified booking
partner
Standard Room
Stayed in Oct 3, 2025

"Exceptional"

10.0

Very nice breakfast, room is cosy and clean. Staff is friendly and helpful.

Helpful?
A
Ashleigh
Verified booking
Standard Room
Stayed in Aug 27, 2025

"Amazing hotel!"

10.0

Absolutely gorgeous hotel - we rented the suite that has three bedrooms and it was so perfect and well stocked for our group. We had a cozy living room with a fireplace so we could all hang out after a long day of exploring. The views were excellent, great location & walkable to everything. It was very hot in the bedrooms - doesn’t seem like the AC really worked (in any of the places we stayed in Switzerland) so maybe adding fans in the room would be helpful. Had some laundry done and it was outrageously expensive. The other thing only thing I didn’t love was the clear glass shower stall, which offers Little privacy, but besides that it was close to perfect. Bar, hot tub, pool etc all beautiful. Would 10000% recommend and would stay again!

Helpful?
D
Diane
Verified booking
family
Standard Room
Stayed in Jun 15, 2025

"Exceptional"

10.0

Amazing! Will definitely stay here again!

Helpful?
K
Kevin
Verified booking
Standard Room
Stayed in Apr 28, 2025

"Exceptional"

10.0

.

Helpful?
J
Jarrod
Verified booking
partner
Standard Room
Stayed in Nov 19, 2024

"Exceptional"

10.0

Hotel Firefly was one of the most perfect hotels my wife and I have ever stayed in, truly! Upon arrival the front desk walked us around the property showing us the complimentary spa area which we used each day to warm up in the evenings. Our bags were in our room when we arrived and the room even had a small kitchen so we could make a couple meals which was nice since we were almost two weeks into our vacation upon arrival. The breakfast being served in your room was amazing as well to let you feel like you were home. The location is fantastic and the room was clean and well prepared. Will never stay anywhere else in Zermatt when we return!

Helpful?
V
vicki
Verified booking
Standard Room
Stayed in Nov 18, 2024

"Exceptional"

10.0

Amazing in every way!! If I could give it a SIXTH star, I would!!!

Helpful?
D
Deirdre
Verified booking
partner
Standard Room
Stayed in Jul 17, 2024

"Exceptional"

10.0

Lovely hotel and staff was super helpful!

Helpful?
K
Kristin
Verified booking
family
Standard Room
Stayed in Jun 10, 2024

"Exceptional"

10.0

Amazing stay!!

Helpful?
R
Robert
Verified booking
Standard Room
Stayed in Apr 6, 2024

"Exceptional"

10.0

.

Helpful?
R
Robert
Verified booking
partner
Standard Room
Stayed in Jan 27, 2024

"Exceptional"

10.0

Absolutely loved The Firefly. Staff was very kind and super helpful. The Spa was very clean and had all the good stuff🤗. Great views from our beautiful room and it was quiet. Easy walk to the shops and restaurant and short walk to the glacier express gondola. I can’t say enough about The Firefly. Definitely going back!

Helpful?