Borough Arms Hotel

Could do with an update, but served the purpose. Good position, ample car parking and good access. Staff were polite and helpful, decent value for the money!

Nice, fairly clean.

My stay was brief, only 1 night, the hotel was very festive, with a Christmas Party in full swing.. A comfortable bed, and good, shower was all i needed. My second stay here...

The reception staff were very polite. It just seems to be stuck in the 1990s. The room was freezing. The heating didn’t work. The photographs did not represent the room at all. My room cost way over a hundred and less than one fifty pounds for two nights In Stoke. On a Tuesday. I realise that it’s not a huge amount of money. But, to be staying in what looked like a 1950s Communist Russia flat, compared to the two phones at the bottom - that are from the hotels website, is just not on. The bed was ridiculously unforgiving. I’m well aware of how much I paid and therefore it’s not going to be The Savoy, but don’t advertise it as a bright, sun dappled Disney paradise, when it’s not that at all.

No heating.we were given a noisy old fan heater. Cobwebs on lamp shades. 5 flights of stairs to get to room and no lifts. The whole place needs a refurb.

We stayed for 2 nights, the staff were friendly and helpful, food was good, bar was ok. It’s an older style hotel that is clean and tidy

It was okay.

The hotel we felt was a bit tied. Had a problem with the heated towel rail which I made them aware of. Staff were ok and the parking was good. It was conveniently situated being in walking distant of the town.

It's a cool property, but poor staff communication. I paid for breakfast but was not told breakfast ends by 9am, unlike in other hotels where breakfast extends to 10am. I was also issued the wrong receipt from a rude receptionist.

Ok for a one night stay, and probably ok for the price. Good for builders etc. would I stay again only if it was the only thing available