Hôtel des Dromonts by SOWELL COLLECTION

From the time we arrived they have made our stay great friendly staff and just a great place to stay for a long weekend. Ideal central location

The staff were very friendly and accommodating. I am lactose intolerant and the menu was limited but they made a new dish for me. There was some bother with another resident taking my skies and they helped with that. I would def stay again.

Location

My partner and I stayed here over New Year and honestly, I don’t even know where to begin. From the moment we arrived, the experience was poor. No one helped us with our bags and the room itself was shockingly small. I wouldn’t even describe it as a hotel room, it felt more like renting space for a bed. There was barely room to move, let alone store suitcases, which is completely unacceptable given the price we paid. On our first night we had a dinner booking. When we arrived at the restaurant, we were completely ignored until we eventually had to say we had a reservation. The female manager was extremely rude and dismissive, speaking to us as if we were an inconvenience. Rather than welcoming us, seating us, or explaining the menu, she acted as though there was “no possible way” we could be accommodated and would rather ignore us altogether. The restaurant itself is dated, cramped, and uninviting, with very few tables and absolutely no atmosphere. The hotel claims to be dog friendly, but this is completely misleading. At breakfast, we were told our dogs were not allowed, despite seeing other guests with dogs at both breakfast and dinner. Staff were rude and inconsistent, making us feel uncomfortable every time we had our dogs with us. When one of our dogs had a wee outside on the decking area, the restaurant manager aggressively said, “What makes you think you can do that? It will smell.” This is supposedly a dog friendly resort. Dogs urinate, especially in snowy conditions. While owners should of course clean up poo, complaining about a dog urinating outdoors on hotel grounds is absurd. If dogs are effectively restricted to the room only, then this is not a dog friendly hotel, no matter how they market themselves. Breakfast was equally disappointing. There was very little choice, a basic cheese board, yoghurts, croissants, and poorly cooked sausages and scrambled eggs.

Le personnel est tres gentil et accueillant . Le petit déjeuner au top! Très complet et varié, beaucoup de choix, très bon! Chambre propre , jolie vue. Merci au personnel de l accueil.

Ménage pas fait poubelle pas vidée Ascenseur pas en fonction Peu de places au petit déjeuner

Le service est très agréable, le personnel est aux petits soins. La propreté des lieux. Le spa, le buffet petit déjeuner de belle qualité. La vue est très agréable. Il fait bon dans la chambre et la literie était excellente. Peignoir à disposition et mini frigidaire. Toujours un plus .

Un détail mais l’éclairage dans la salle d’eau est trop tamisée à mon goût. Rien de grave. Les clients demi ou en pension complete sont assez dérangeant pour ceux, qui comme nous désirions la quiétude du matin. Pour un 4 étoiles, cela m’embête de voir certains se ruer sur les mets dès le matin. Le calme, la quiétude du matin n’est pas agréable. Seul point qui dénote avec mon expérience 2024.

Le confort et le spa.