Lion Quays Hotel & Spa

We stayed at lion quays as we were celebrating my birthday and our wedding anniversary. We had an amazing stay , the staff were super friendly and helpful. The hotel was clean and our room was immaculate and cleaned twice during our stay. The spa and leisure facilities were also fantastic. We also had a really nice meal in the waterside restaurant. We particularly liked the complimentary muffins left in our room for our anniversary and my birthday , thank you !

There was nothing we disliked

The leisure facilities were excellent.

The menu in the restaurant was limited.

The hotel & surrounding area is lovely with lots to do and see nearby. The bed was comfortable & room was more than enough for what we needed it for. Breakfast was nice, although holding more stock of items when busier would have prevented a partial offering.

Some of the areas are run down & could do with some attention, and bar staff could be more attentive

Great food, spa facilities were one of the best we’ve been too, clean room and the staff were very polite and attentive

Location facilities

Cracked sink in bedroom Dirty net curtains Lampshade dirty Extension used for toasters at breakfast Dirty table Sticky floors at breakfast

Nice location

Rooms look better on line than in person

The staff were friendly and welcoming. We could use the pool sauna and jacuzzi. The restaurant meal and breakfast were delicious, and it was very well organised.

The description of rooms on booking.com differs to the hotels description. We booked a superior room with balcony. The room was ok, but the bathroom was tiny, no room at all and quite dated. The balcony isn't a place you can sit and enjoy the view, it's more a juliette balcony with no furniture, and no room for furniture. The hotel description states superior doubles have a coffee machine. We had a kettle hidden in the wardrobe. The TV remote didn't work, we had to reprogramme the remote using Google for assistance, and both bedside lights had loose connections and worked on and off. Nothing in this room felt "superior", and for the price we paid it was very disappointing. It looks like all the rooms have this 'balcony' too, and I genuinely don't see what paying extra £50 to have superior was for.

The spa is included in the stay (pool, sauna, jacuzzi), and it's really good. The bed is big and comfortable (it said it's a double bed, but it was bigger than a king bed).

The pool, sauna and jacuzzi were lovely