Lion Quays Hotel & Spa

The staff were pleasant , the pool and facilities were fine , the grounds are nice for a walk

The bed was very uncomfortable, (joint) , the shower was dirty also glass was not clean , wet tissue stuck on shelf ,door to veranda was restricted by table , dining table we were led to was peeled of varnish and not fit for purpose until resurfaced, there was napkins under leg to steady , there was an old extension lead to use toasters which was hot to the touch as it was servicing two toasters ,(not wound out ) very silly as a fire hazard . I was desperate to stay at Lion Quays after passing many times over the years , as it was my wife’s Birthday I thought it would be a lovely treat , unfortunately it wasn’t, in a beautiful building and location the standards need to be higher.

Nice hotel food was amazing spa was amazing

Paid extra for a so called room with a view yet could only see a bush paid well over the odds and staff didn't care

The restaurant and the great size swimming pool which the children loved too

Nothing

8

The spa area

The hotel didn’t look like the pictures at all the rooms were very basic we asked for a drink of water and the staff couldn’t help

Breakfast was good but We object to having been asked to pay extra for porridge and pancakes

Porridge and pancakes included in breakfast

The spa and leisure facilities were comfortable clean and overall lovely

The room had clothes and items from a previous guest, the bedsheets were put on incorrectly and the room wasn't as clean or kept in a standard you'd expect for upwards of £120 a night

The spa

No toilet brush in room Lack of attention to detail