Grand Hotel Donat Superior & Wellness Center

We have stayed from 30/12/22 till 2 02/01/23. We have booked this hotel because of good price, and wellnes options and gala dinner on 31/12. Receptionist and cleaning maids are 5 stars. But everything else is belove standard. Wellnes centar worked from 12 till 6pm on 31/12. In description writes 3 pools. For use in winter there is only one pool (inside) where half of hotel comes, and it gets crowded so the relaxation experience vanished. Hotel has about 5 working saunas. Gala dinner on 31/12 was fail (even tho they refunded as a 40% of price for dinner) and i have need to share that. Dinner began in 8pm. About an hour was needed to start first course of meal, after that came second starter and it was most neutral soup in my life. Live music was terrible with singing Ave Maria on a new year. What to say? We got up from table 2 hours before new year and went to Celje to celebrate New Year. I feel bad for waiteres in restaurant because looking at them for two days I had feeling that they doesn't go home (one young waiteres had exact bad hairstyle for 31/12 and 1/1 like she didn't went home but stayed working). 5 waiteres on 250people, what to say. Feeling betrayed and never again. There are so much better hotels in Rogaska Slatina to go. Ps. I didn't seem any chemical mark for their famous Donat Mg waters in that one pool i have seen so it is questioned is their any healthy mineral waters in wellnes at all.

Ottima sistemazione, la camera singola aveva spazi molto vivibili, ottima pulizia, personale alla reception sorridente e cordiale. C'è un'area spa ben attrezzata e una piscina piuttosto grande e completa di whirlpool, che i clienti dell'hotel possono utilizzare gratuitamente. Non male il buffet per la colazione, un po' meno entusiasmante la cena a buffet, ma comunque abbiamo trovato tutti qualcosa per i nostri gusti.

Nice staff in reception, clean room, doing their best to give good service

sauna opens at 15:00, so on last day you can’t go. No fresh glasses for water or tea in sauna, and no tea that you can make it yourself. Poor food selection for dinner.

to small pool

Nice location, next to the other hotels. Particularly enjoyed the vicinity of a nearby hill for morning trail runs. The wellness facilities were clean with very few people. They offer a variety of different saunas and pool. Especially try the Russian sauna outside.

It would be nice to have a wellness, especially saunas, opened longer in the evening and also earlier in the morning.

Great staff, extremally attentive and skilled

Booking states that there are 3 swimming pools while in fact there are 2 of which 1 was open. Most of the services were not open and opened only on the weekend. Everything is very expensive (e.g. drinks at the table) and at the end the bill had a few items that I didn't purchase whereby removing them from the bill was complicated due to the lack of a manager on site.