TownePlace by Marriott Suites Elko

I have never had to talk to a manager before. I did because I was hoping this was just my room and they should know about it. They should be ashamed of themselves for charging this high rate for THAT room. Handicapped accessible room-could t get shower to work and none of the phones worked to call the desk, shower head had two streams and I could barely get the shampoo out of my hair-was really looking forward to a hot shower after driving all day. Bathroom floor, mirror, soap dish, etc were filthy. Cable tv but some major local channels blocked out(?). Room was beneath Marriott name and WAY overpriced. It was large, comfy bed, cool set-up. Talked to the manager. They know about the shower heads because of “hard water”-then fix them! She offered a refund(don’t care about that)and then said she couldn’t because booked through hotels.com. Then offered Bonvoy points but we couldn’t get into my account. She said she would work on it. Nothing ever came of that. I paid $264 for this room. Beneath the Marriott brand. Waited almost 3 weeks to see if they did anything to make this right-nope. I have stayed at hundreds of Marriotts and this was a big disappointment. Embarrassed I had to talk to manager. Stayed at Home 2 Suites on trip back home…far better hotel for $100 less. Never cared about a refund, but upon reflection I should’ve insisted considering the disrepair of the room. Follow-up would’ve been appreciated! Do better “Marriott”!

Clean and friendly staff

The staff was friendly and helpful. The hotel was very quiet. Liked that we could not hear anyone walking down the halls or in the room next to us.

Wish the room was a little larger. We had a king with a pull out sofa bed. Once the sofa bed was pulled out you could not walk between the bed and the sofa pullout.

Toby is the soul of Elko wrapped in a warm smile. With stories stitched from memory and local love, she mapped our journey with care—from quiet corners in town to desert roads toward Wendover. Her kindness was effortless, her advice golden. A rare, rooted guide who made our stay feel like home.

Pool open 24/7 ☺️

Very welcoming and quiet. Staff was wonderful and accommodating, breakfast was fantastic every day

The staff was very friendly. The room was clean and had everything we needed for our stay.

We got in really late and staff was helpful

We needed a place to stay after driving all day. We are sooo happy with our choice. The beds were super comfy with fluffy pillows and the shower was hot. The room was clean. And best of all the staff was amazing! The two women who checked us in were friendly and helpful. We were especially impressed with the breakfast in the morning! It was clear that Toby took pride in keeping a clean kitchen and offering a plentiful variety of breakfast foods to meet anyone’s needs. She also came out and asked if she could get us anything else and offered some local trivia and lore for breakfast conversation. This was hands down our best experience in Elko, and we’ve been driving through/staying in Elko for 25 years several times a year.