Laguna Park 1

Very good location, had everything we needed for a last minute trip!

The room/bathroom wasn’t overly clean, we had some food left in the fridge from the previous guests etc

My family and I (two adults and two children) recently completed a two-week stay at Laguna Park 1. Spending 14 days there gave us more than enough time to form a very clear impression of the hotel. Unfortunately, despite its potential, the experience was disappointing due to poor management and a lack of basic standards. ​The Rooms & Housekeeping The cleaning service is highly superficial. Even though they visit every two days, we often found dirt and dust on the floor immediately after the maid had "finished." A major design flaw in the rooms is the complete lack of hangers, hooks, or bedside tables. Finding a place to store clothes and personal items for four people was an ongoing struggle. ​What was truly shocking for a 3-star hotel was the total absence of basic toiletries. We were provided with zero soap or shower gel—a basic necessity that even the most budget-friendly accommodations usually provide. ​Common Areas & Pools The common areas, particularly the swimming pools, are in a precarious state of repair. Cleanliness is an issue here as well; the area surrounding the children’s pool was consistently dirty, which is quite concerning when you have young kids playing there. ​The All-Inclusive "Ordeal" This was our first time booking an All-Inclusive package, and based on this experience, it might be our last. ​Food Quality: The food is extremely basic and clearly made with low-quality ingredients. ​Capacity Issues: The restaurant is simply not large enough to handle the number of guests. During the final days of our stay when the hotel got busier, we had to queue for up to 30 minutes just to enter the dining room. ​Disorganized Service: The turnaround is frantic. On several occasions, we stood up to grab dessert, and by the time we returned, our table had already been cleared and given to other guests. ​Extra Costs: We ended up eating out at restaurants or buying groceries at the local shop most of the time because the hotel food was so unsatisfactory, which defeats the entire purpose of paying for All-Inclusive. ​Staff & Location On a positive note, the location is great—no complaints there. The staff members themselves are hardworking and try their best, but they are clearly overwhelmed and "outnumbered" by the situation. ​Verdict The blame lies squarely with the management. The hotel is poorly run, lacks maintenance, and fails to provide the basic comforts one expects on a family holiday. We will not be returning.

Great location & spacious room, we paid to be upgraded to a refurbished room.

Mi uze 2 raz viberaem etot otelj.Ocenj blizko k avtostancii i k okeanu,spustilsja v niz i ti v buhte.Raspolozenie otelja zamecateljnoe,nomer bil s vidom na okean.Zakat i rassvet zavorazivajusee zrelise.Personal otlicnij,kormjat prekrasno-kazdij vecer raznoobrazie.Uborka nomera cerez denj i menjali polotenca.

Hotelosj bi ctobi v nomere mili poli.

Handy location for me to connect with friends nearby.

Tired decor, needs a refresh!

We had a lovely all-inclusive girly getaway at Laguna Park 1. Our apartment was spotless and very clean. We asked for extra towels and blankets and the staff brought them straight away with no problem. The staff were extra friendly, especially Marie Antoinette at the bar – she was our hero! So funny, kind and helpful. The security guard on the day shift should be on the hotel poster to attract female guests 😝 The food was really good – different types of meat, vegetables, salads, plenty of variety every day. There were cakes, ice cream, fruit and nice coffee too. It was nice and quiet after half term and there were plenty of sun loungers. The staff were amazing with cleaning – they were even clearing rainwater around the pool. We were not very keen on the entertainment, but the activity guy was super friendly and did a great job. For the money we paid, it was definitely worth it. We had a great time and would come back again