Royal Hotel, Bar & Grill

The room was smelling cigarettes

The room (15) was basic but tired, paper on ceiling of bathroom falling. Temperature of the radiator and Shower water static at "Warm" in consequence room was barely warm enough an no blanket available in addition to a thin duvet. The hot tap full on with no cold was a just warm shower. generally clean and tidy otherwise

It was ok. Car park was a nightmare. Not in a good area very rough

Absolutely awful run down buidings, room looked nothing like the photis on wedsite, room snelt if damp and old cigarette smoke no headboard, no bulb in lamp, curtains hanging off pole, holes and dnts in doors and walls, no double glassi g and old windows so deadty and very noisey. Mold in bathroom everywhere in ceiling.

Quick stop off before our morning flight from Gatwick. Bed was comfy but pillows a bit thin. Staff nice and helpful. Needs a little tlc but perfectly suitable for an overnight stop. Only issue was the water boiler was obviously above our head and it was rather loud.

Nothing like the website very disappointed would not have stayed only no refund Bed comfortable my room bathroim not clean 2nd roim good No food available if required food take away menu's Staff friendly

The noise of this place was ridiculous. The door opened from inside to out which you couldn’t see if anyone was coming down the ally which felt unsafe. I had people knocking on my door all night . There was empty box of medication in the drawer which should have been disposed of by the cleaner, if cleaned and inspected properly. Would NEVER RECOMMEND OR GO AGAIN

Too much smell of bleach

We had a room overlooking river and above the bar. We had a nice view but the scaffolding was a shock, room seemed good value but the “shots” that woke us on the Sunday morning was a bit annoying but didn’t upset stay more what’s that noise! Car park was very cramped and it made us use public transport rather than driving after arrival in deer of losing space. The Royal did shock us on arrival as looked a lot like a building site with the scaffolding but inside was lovely and warm feeling, the note is don’t judge a book by the cover springs to mind The room it’s self was nice size and had nice view over London!

My daughter and I arrived at the hotel and firstly thought that it was a derelict building. It is boarded up with iron shutters on the windows and scaffolding all round. After looking, it was open but its in a terrible state. The room we were given was in the ground floor but the window handles were broken. We checked checked out around 8.30pm, so didn't stay as we didn't feel safe or comfortable. We had paid up front so that was a waste of £67.49. We then checked into a Premier Inn at West Thurrock. The Royal Hotel does not look like the advertising on this website, and should mention its having a refurb..if that's what is happening.