The Running Horses

The location was lovely, quiet, close to Dorking and surrounding areas with Box Hill a stones throw away. Our room (Ascot) room was spacious with a comfortable bed and lovely roll top bath. Shower was amazing too !

The lack of information when first arriving. The incorrect information provided in the room. The non existent communication with staff on checking in. We arrived and were quickly shown to our room but given no information. No details on evening meal options or breakfast timing etc. In the morning we wanted a cuppa but there was no milk. The welcome leaflet in the room provided the answer - contact the hotel to get fresh milk. We awoke early so this information would have been better relayed the night before !! We contacted the number provided (calls/text/watts app) no reply and there was no one about to help with this or to provide a time for breakfast - we left it 45 mins and decided to leave having not had a cuppa or breakfast .. About 2 hours later I received a reply from the number I’d messaged saying that they had left the hotels employment last December and their number had been printed in error !!! Think this needs to be addressed as not too good and thank god there was no emergency and our query was only about milk !!

The staff, location, style of property & food were all fantastic.

I had no hot water at all in my room on the morning of my stay meaning I couldn’t shower. Both the shower and bathroom tap were running cold after a number of minutes of trying.

Staff, food and accommodation were exceptional. Location was a treat for long walks in the area. Just delightful

Parking was a little sketchy. But planning and foresight helped.

Easy location

Road noise

Very comfortable , convenient and clean

Having to park on a narrow busy road. Would have liked possibility of a small bowl of fruit before a cooked breakfast. And what about offering a continental breakfast for pre ordering.