The Tunbridge Wells Hotel

Great location and good parking option. Helpful staff.

Room was bit dated. Room cleanliness overall was good but blind spots for dust on bed frame and other surfaces. When we stayed when weather was extremely hot. Room had aircon unit and fan so helped a bit.

Location

Tiny bed, tiny bathroom. No lift

The Tunbridge wells hotel is a great location for exploring the Pantiles, however this lovely looking hotel is in desperate need of a deep clean! It's filthy in places. The hallways and carpets need a good clean, and our room wasn't too far behind. That said the bedding and towels were crisp and fresh, and the front of house staff very polite. We only stayed one night and it was a hot one. Unfortunately the air-conditioning wasn't working, so we had to open a window, which was filthy, but that was short lived, as the pigeons tried to get in. Anyway, this is a hotel with lots of potential, it just needs a good clean and a bit of maintenance. We stayed one night, and wouldn't recommend as it is. We did see cleaners on the morning of checkout, they had made camp outside of our room and were having breakfast there, which was most unusual and not very pleasant to see when you're heading down for breakfast. The breakfast we had was good to be fair, but the outdated Michelin star awards which were on display could be misleading for many tourists. To the owner - You've plenty of potential for this place, and at the rates you charge per night £££, you should invest some into the property to tidy it up before it's too late!

Poor cleanliness..

Staff took care of our luggage. What we loved - having an excellent breakfast on my birthday on the terrace under an umbrella in glorious sunshine. It felt like the French Riviera!

Cannot think of anything that could have been better.

Location

Carpet a bot dirty and worn

Excellent location. Lovely staff