Altapura Hôtel & Spa Val Thorens

super location

Rooms were comfortable, clean with wonderful view, Spa is amazing.

- Great breakfast with wide selection of protein, vegetables and fruits - Excellent staff - at reception, ski shop and the bar & breakfast area as well as shuttle drivers - always cheerful and helpful - One of the concierges (a young lady who was working on 08/02) was efficient and very helpful in solving an issue we had with a ski pass - Room and common areas were clean - Good size sauna and pool

Not a proper 5-star experience: - Concierge service is disappointing - out of three concierges, only one lady was cheerful, genuinely helpful and spoke good English. For the others at concierge team, it took over 2 weeks to react to our message asking to help book restaurants. No consolidated list of our lunch / dinner bookings was provided despite me asking twice - The bathroom door in the room is transparent and doesn’t lock. Unless the room is occupied by one person, there is no chance of privacy - The room, corridors and restaurants furniture and decor has a cheap feel to them - fine for a 4* place but not a 5* - There was no refreshments / snacks in the spa area (only water at spa reception) - Our room was a junior suite but it felt very small

Great breakfast. Awesome location. Really nice spa facilities. Beautiful decor. Helpful staff.

I liked everything. Mother Nature could’ve been more generous with the snow.

J’ai passé un séjour court, mais très agréable, et totalement à la hauteur de mes attentes. L’accueil et les prestations étaient au rendez-vous.

Le bar et le spa

Le petit‑déjeuner de l’hôtel Altapura est excellent : produits frais, large choix et service attentionné. Un vrai plaisir pour commencer la journée. Les équipes sont accueillantes, disponibles et souriantes, ce qui rend le moment encore plus agréable. Commencer la journée dans un cadre aussi chaleureux, avec un buffet aussi soigné, est un vrai plaisir. Une expérience qui donne envie de revenir.