Puro Hotel Oasis Urbano

Fantastic hotel, amazing service

The quality and choice of the breakfast was very good. All the staff, especially the front desk were exceptional. The bed was so comfortable. Plenty of coffee pods in the room was nice.. and the chocolate each day. Lovely fresh towels.

The wardrobe was very inadequate for a week alls for ladies long clothes. My clothes were hanging out the wardrobe all week. No drawers either, we lived out of the suitcases. The coffee at breakfast was horrible. There was often a problem with the machines also. A few mornings we found the hot food was actually cold. One morning we reported it and it seems the warmer was either off or on low. All the trays were full and it was all returned to the kitchen. It was too late by the time it all came back. As we said while we were there, we found the beach club so expensive. It’s ok if you’re on a short visit but we went four times, we had one day given at a discount but we spent a lot and bought from the shop, massage etc. one day we had to pay for taxis also as the shuttle service was off.

Great place to visit the old town . Fantastic Restaurants. Very upper class prices ( if your English) but all surrounding restaurants not bad . Staff friendly.

The hotel is located in a very good area. It was safe, clean and quiet. We slept very well! The staff was so kind. We always had clean towels and our room was cleaned daily. Luciano helped us get our dinner reservation last minute. Check in and check out was very smooth. Beatnik is the restaurant/bar on property which we would end up at after a day of exploring. Alex and Jonan took great care of us and always made sure our glasses were full. The DJ and decor provided a nice chill vibe!

Je me suis fait avoir avec leur ancienne publication sur hotels.com: photo mis de l'avant de leur beach club (donc méga piscine) et piscine mentionnée dans les caractéristiques On a donc annuler une autre hôtel pour prendre celle-ci. Arrivé là-bas cette piscine est un fait un grand bain sur le toit! On va voir la direction qui nous demande de prouver, mais impossible puisque le lien sur le site a été corrigé: ils ont changé la photo "front", et les features de l'hôtel. On comprend donc qu'on ne fut pas les premiers à se plaindre! Nous sommes 4 à l'avoir vu puisqu'avant de choisir je montre toujours les choix d'hôtels à mes 2 grandes filles et mon conjoint. Bref quelle déception avec cette chaleur, surtout que l'autre hôtel était plus jolie et moins dispendieuse....

The whole experience was just fabulous - the staff on our arrival were so friendly, they offered us a glass of champagne and checked us in really quickly. All of the staff were so friendly throughout our stay, the hotel is absolutely beautiful. We had no complaints at all, the bed were so comfortable too - literally nothing but positive feedback.

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