Arrow on Swanston

The front office manager is amazing person I don’t know how to thank him because of his service it was so awesome to stay at the property.

The stay is amazing as always and the it’s getting better but the transportation is always so handy from the hotel which is amazing

The room was in very good condition and the front office people is truly so helpful and so kind especially Maddy who is tremendous with his service and always looking for a opportunity to help the guest, this hotel is very lucky to have him as a asset.

Chill lobby, nice staff, they even let us have a free early check in. Would recommend to anyone looking for a cheap option to stay in Melbourne.

Accommodating staff and friendly. We were asked to wait for our booking on a friendly manner:) . The staff is very pleasant.

I've stayed day in this place on november. Friendly customer service and good location. Easy to acces popular destinations.

Very nice hotel with modern facilities in a very good location in Melbourne and great value for money. Highly recommend staying here.

The hotel exceeded expectations. Rooms were spotless, modern, and quiet, with comfortable beds and strong Wi‑Fi. Staff were genuinely friendly and responsive, offering great local tips. Breakfast had varied, fresh options. Location was perfect—minutes from transit and attractions. Minor downside: elevator waits at peak times. Overall, excellent value and highly recommended.

Great atmosphere amazing staff at reception. Cafe in the lobby smelt amazing and the tram stop directly out front was so convenient 😊

we were truly mesmerised by the service provided to us by Manager Maddy he helped us in so many things durong our stay we felt so grateful that we chose to stay at this property.