Hakuba Onsen Ryokan Shirouma-so

酒店的2个特点让人非常难忘： 1、纯日式风格：房间、寝具、温泉、早/晚餐、日式服装； 2、为住客提供了无微不至的服务：当我们错过了免费班车去滑雪学校时二话没说派专车送我们过去；临走时由于赶时间去hoppo bus terminal搭急行bus酒店再次送我们去车站；遗落了物品在房间，酒店帮我们寄送。。 下次去长野还会选择这个酒店，并把它推荐给我们的朋友们。

Very friendly and helpful staff, better English than I expected. More or less traditional ryokan, with tatami floors. The room is spacious during the day when the futons are rolled up (the staff does that for you), and the futons are very comfortable to sleep on. Breakfast included in the price of the room was excellent. Dinner was extra, but not expensive--about $25 for a first-class, elegant Japanese dinner. The staff were very helpful, even picking us up at the bus terminal (much appreciated after a 16-hour journey) and dropping us off at the train station. Everything about this ryokan is first class, and we would stay again any time.

It was amazing!

We were made to feel like 6 star guests. Proximity to ski facilities was just 10 mins walk away. Kaiseke and breakfast was way above average. Since there is little else to do but ski and stay in the hotel, it made a huge difference that it was marvellous. I will make a trip back next time I'm in Japan.

到酒店後，未有預訂晚餐，無法提供晚膳，服務員幫我們聯絡了三間餐廳，最後成功預訂餐廳。 我們自駕，酒店還安排員工開車，引路到餐廳，十分貼心的服務。

スタッフの対応、朝食、部屋、すべて良かったです。 前もって連絡すると宿や駅まで送迎してくれます。 また利用したい宿です。

Great staff, clean and tidy traditional Japanese hotel. The Onson is slightly small but modern and tidy.The staff make this place! Can't do enough for you! Would recommend to others.

Absolutely perfect!!! We loved this place. The innkeeper's are super nice and helpful. Very humble family. I was worried about sleeping on the tatami and mats on the floor, it turned out to me more comfortable than regular beds and mattresses. We slept very well. Hot springs bathhouse inside hotel was super nice, luxurious and clean. Love it! Highly recommend

This is a FANTASTIC hotel, we stayed for just 2 nights, but wished we could have stayed longer. I don't usually rate hotels on any site, actually this is my first ever rating. But it deserves a 5 star rating. Very helpful, delicious food, warm cosy room, super clean, all in all a top place.

温泉の質がとても良くて、入るとすぐお肌つるつるの感じです。両親が足が悪かったので、３階まで階段だったのがちょっと大変でしたが、お部屋も十分広くて清潔感もあり満足でした。