Ryotei Hanayura

The staffs were extremely nice and helpful, especially the dining area staff and the lobby staffs. The location of the hotel is also quite good and not too far from the main attractions.

the room is a bit small for 4 people, all 4 has to sleep right next to each other. I wish there’s a bigger sized room, but what we chose was already the biggest.

The walking distance to hell valley, the Onsen in the room

Room is outdated, and the entire experience is overpriced

The open air bath was nice and hot. The staff was very accommodating and was able to make last minute changes to the dinner times. The kaiseki was excellant and showcased Hokkaido cuisine well. The room was spacious, very clean, and a futons were very comfortable to sleep in.

The elevator in the hotel was very old fashioned and closed way too fast. On several times it had closed on my body when I was trying to enter.

Great breakfast with lots of options!

For the traveler craving the traditional ryokan and kaiseki experience but hesitant about shared facilities, this offers the perfect balance. It's expensive, but it delivered everything we expected and more. Our Japanese tatami room was warm, spacious, and felt beautifully vintage, offering a glorious view of the autumn kōyō. ​The staff were friendly without being overbearing, and the kaiseki dinners were intricately presented, delectable and truly memorable. We contacted the hotel in advance with a long list of dietary restrictions for my wife, and their accommodation was genuinely surprising—her meals were planned perfectly and were in no way inferior to the original menus. ​Our private onsen deserves a special mention. Having access to the crisp autumn air, with steam shimmering on the surface and the strong, pervasive scent of sulfur filling the air, was absolute bliss. ​We loved the charming, thoughtful details: a head and neck massager in the room, complimentary drinks, daily sweet treats, and high-quality skincare like hyaluronic acid serum and cream. The way our futon beds magically appeared at bedtime and disappeared after breakfast added a touch of genuine ryokan elegance. The Toho Resorts shuttle bus was also reasonably priced and incredibly convenient.

These are more helpful warnings than true drawbacks. This is not a modern hotel with contemporary amenities; it is a luxury establishment rooted in authentic Japan, designed for locals rather than international tourists. You may call it dated, but we found it vintage. ​Correspondingly, the staff speaks very limited English. We used a translator app, however, and received fantastic service, proving that a little effort goes a long way!

Japanese style breakfast with local ingredients