Microtel Inn & Suites Chili/Rochester

I liked the staff; they were there when our refrigerator was broken, they upgraded our room because of our baby; they provided us with water and snacks upon our check-in

I didn’t like the fact that the prices steadily rose as the week went on. I stayed there Sunday through Thursday and I was hoping they saw that and maybe offered some sort of discount

Close to where we needed to be.

Bathroom granite vanity was cracked cleaned through and held up by a wooden shim. Water mixture of cold and hot in our room was off. Couldn't get cold water to brush my teeth, and shower was tepid. Breakfast items were running out and when I brought it to the attention of the front desk employee, she said, "Sorry, but that's it for today."

Location

Showers to small

It was easy to find and relatively quick to get to

I was charged twice. It been almost a week and 4 phone calls later and it is still not resolved

Quiet suburban location. Easy parking.

It needs a refresh! The curtains were falling off the window. Very noisy guests who were partying with loud music and alcohol and chairs set up in the parking lot five feet from our window. At 10:45 pm we finally asked the staff to intervene and they moved the part elsewhere.

Check in was fine next morning went for breakfast came back to room and someone went into my purse and stole my money spoke with everyone including the manager they covered up the theft gave no resolution.Checkout day tried again for resolution nothing called the police instead of an investigation we were told to leave or get arrested for trespassing…..DO NOT GO HERE HORRIBLE STAFF & MANAGEMENT

The staff was very nice and appeared to be very professional. I am currently waiting for a response from the property management team about my stay. Due to a situation with my reservations customer service at Book- It is waiting to hear from management. So as it stands correspondence may not be satisfactory.