Fairfield Inn & Suites by Marriott Slippery Rock

Everything was very nice.

Nothing - everything was great!

Nothing

I am extremely disappointed with my recent stay and feel compelled to share my experience so others can be aware of the issues I encountered. I booked two rooms, including a King Suite with a sofa bed, through Booking.com. However, when I arrived, I was informed that my reservation was for a standard King Suite only. This immediately created a serious problem because I specifically selected and paid for the sofa suite to accommodate my party. As a result, I was left without a proper place to sleep and ended up getting little to no rest during my stay. When I arrived, I was already running late for an event and had to quickly unload my belongings. I went to the front desk expecting the issue to be resolved, but I was repeatedly told that I had only booked a King Suite. At that moment, I didn’t have time to fully address the discrepancy, so I planned to return after my event. Before leaving, I even asked if I could switch to the room type I originally requested and offered to pay any difference. I was told there were no available rooms, which I later learned was not true. I left frustrated and simply tried to make the best of the situation. Unfortunately, the problems did not end there. After returning from my event, my significant other attempted to take a shower. The bathtub would not drain properly, causing water and shower residue to pool around her feet. Disgusted, she immediately got out and called the front desk. We were told that all employees were busy and someone would come when they could. No one ever showed up. Later, when it was my turn to shower, I used the second room across the hall and encountered the exact same issue. This time I took photos because I knew I would need proof. I called the front desk again and was told that the maintenance closet/room was locked and there was nothing that could be done until a supervisor arrived at 7:00 a.m. The problem was reported around 10:00 p.m. By this point, I was beyond frustrated.

Great location easy to find

Location

I would have liked room blind to be darker