Horsley Lodge Hotel

Breakfast very good value. Room comfortable and clean. Staff friendly and helpful.

Place is actually really nice however when I got into my room the tv wasn’t working and the shower was barely warm in the morning Easy fixes but disappointed when paying £140

Lovely location on a golf course. Room was nice and quirky in the old lodge. Dinner and breakfast was excellent.

Had a brilliant stay. Lovely clean accommodation. Everything that was needed was provided. Staff were welcoming and very friendly.

We booked this stay spontaneously Sunday morning and by 1pm Sunday we were being shown to our room. The hotel was clean and the views surrounding the hotel are lovely. The only issue we had was our long wait for food in the evening, but when we had nothing else to do but go to bed we didn’t mind too much. The breakfast in the morning which was included was one of the best we have had at a hotel. Made even better by being able to sit outside and take in the views.

We booked the Lancaster Suite expecting a luxurious stay, but were extremely disappointed. The "suite" was actually a cramped loft room with a sofa and two tiny Velux windows, making it unbearably hot. Access involved climbing two steep staircases, and I needed help from bar staff just to get our suitcase up. The room had uneven floors, and the bathroom was small, claustrophobic, with dirty grout and a filthy vent that looked untouched for years. Dinner service was forgetful; we were halfway through our main course before the water we requested arrived. The bar toilet facilities were shockingly dirty, which was unacceptable. At breakfast, we were told by reception that it was included in our booking. We ordered from the standard menu, but what we received was incorrect—white toast instead of brown, and cottage cheese instead of cream cheese. We didn’t complain at the time. However, during checkout we were unexpectedly charged £14 for breakfast, being told only one drink and one item were included—something never mentioned by staff. Reception blamed the servers, despite my prior inquiry. I paid without a scene but skipped golf and left disappointed. The website speaks of a “haven of sophistication and comfort,” but based on our experience, the hotel should focus on improving existing standards before chasing lofty visions.

Wish we had longer to enjoy the view and feel the calm atmosphere.

I asked about room service but told they might be too busy so I came down to eat and it was so busy that it was uncomfortable. I asked to change the fries with steak to the truffle fries and was given both and charged in full for a full extra fries when I only wanted one! The menu said the crumble was gluten free but then told that it wasn’t. Room quite noisy.

We stayed overnight with friends. Food and drinks are lovely, very tasty and well priced. Rooms feel dated, light fixture was full of cobwebs, bed was incredibly uncomfortable and cheap and we were awoken at 7am by workmen outside the window drilling and hammering.

Very friendly staff, great food and amazing views over the golf course. Room was spacious and comfortable. We will return