Swiss Lodge Hotel Bernerhof Wengen

Multiple room use same bathroom

Rooms are tiny for 3 adults

Convenient and goo enough for a couple or 3 people. Bathrooms are shared but they are enough and well kept. No issues at all. Loved the stay. For us it was on 4th floor so it’s a climb for a coffee or anything you want. No coffee in the room.

We would not recommend this hotel. Better to go to a hostel with shared shower and it will be cheaper. Our shower flooded and would not drain. The room smelled like pet urine, and it was not posted that this hotel allowed pets. One of our blankets did not cover the feet. The carpet was dirty. The restaurant was also more expensive than other areas.

Nicer location with a heart view.

Overall I loved Switzerland, and while this hotel offers an amazing and convenient location in Wengen just a couple minutes walk from the train station and numerous bars / restaurants, there are a couple things to keep in mind. - My biggest reason for the low rating is the condition of the overall building. It was built in the early 1900s, and while the exterior is very charming, there is virtually zero noise insulation inside. My experience was that it didn’t matter what time I wanted to wake up, I was going to wake up whenever my upstairs neighbor decided to get up. Every single foot step leads to a loud wood crackling sound. If you’re a deep sleeper, then MAYBE you’ll be okay, but I found it maddening. I would highly recommend trying to secure a top floor room. - When I arrived the shower drain was clogged. I initially reported the issue right away on my first day, but then 3 days went by with no solution. After I brought it up a 2nd time, it was fixed. - The hotel does not have air conditioning, which this alone is fine and normal for the area, but when opening windows during summer, keep in mind there are no screens to help keep bees and other bugs out. In summary if you’re on a budget, are a deep sleeper, and can get a top floor unit, the hotel is worth it. Otherwise, I would spend extra and stay somewhere else.

The restaurant in the hotel lobby had poor food quality and expensive

HIGHLY DISAPPOINTING STAY for the price we paid due to the lack of hospitality, outdated facilities, and poor service. Do yourself a favor by avoiding this place at any cost. When we arrived at 1:30 PM, we knew check-in was at 2 PM, but the staff completely ignored us. Three staff members walked by without any greeting or eye contact. Instead of offering assistance, we were left waiting until a fellow guest helped us store our bags so we could explore the area. Returning at 2 PM, I again waited at the reception, but the staff in the back ignored us until I called them over. Even then, they gestured they’d come in a few minutes. When the receptionist finally arrived, she didn’t greet us or apologize, and her checking her watch felt particularly rude. There was no elevator—something we were warned about but still inconvenient. Worse, the room wasn’t ready when we entered. As we were settling in, a cleaning staff member barged in without knocking and left quickly without apologizing, slamming the door behind her. The bathroom was cramped and outdated, making it uncomfortable to use, especially for larger people. No cleaning service or fresh towels were provided during our stay, and we returned both nights to find the same used towels still hanging. The room locks were also old and awkward to use. Finally, at check-out, there was no goodbye or acknowledgment, just a request to leave the keys and a cold retreat to the back.

There was a patio outside. We had a room booked non-smoking, but that was a common patio people were smoking outside as soon as you go into your room you can feel it. It’s like a secondhand smoking inside the whole room. We decided not to stay in that room whole day.

Nice location