Swiss Lodge Hotel Bernerhof Wengen

The apartment was great. Would have liked to have some cups mugs and plates in the kitchen but we made due with all of the pots and pans that were available. Overall very good. We enjoyed our stay very much

The room and hotel were nice, by Swiss mountain lodge standards. And there is no place more beautiful than Lauterbrunnen and Wengen sits on the ridge just above the Lauterbrunnen valley. The family suite was large enough for all 4 of us and was comfortable, even without a fridge, A/C, and other amenities many hotels offer. The only reason I am giving the property middling ratings is the way we were treated by the couple who are the hosts/owners of the hotel. Actually, my dealings with her were OK, but he treated me like I was a bother from my very first contact with him via e-mail. We had a long day driving here and I noticed they required check-in prior to 6pm. I contacted them to let them know we would not make it by then and was rudely told that I would need to give them a specific ETA on the day of check-in. So, on that day I called to let them know we would be arriving around 8pm. With a very bothered tone I was told there would be no one here at that time. and that I would have to pay a fee to have someone there to check us in and upon arrival we were told again how inconvenient our arrival time was for them. Throughout our stay, anytime I had to ask a question of him I was treated like a nuisance. This man has no business being the the hospitality industry. Many family lodges in Europe have limited times for staff to check you in, but every one has coded lockboxes outside or some other method of accommodating later arrivals, why haven't they figured this out?

This property is in a great location and is one of the most affordable hotels in the area. However it is very minimal but you get what you pay for. Friendly staff and service.

This hotel is without elevator, which cause torturous experiences to get up and down from third floor. Expedia should highlight missing basic amenities in bold letters for customers to make better decisions.

Great option for mountain lovers. Location is few steps away from main transportation system (cable car, train station). I loved everything: price and service absolute nothing to complain. Everything was good in room. You might have a continental breakfast and a la card dinner at the ground floor restaurant. Host is fabulous. Team is so kind and pleasant. Defenetly will back again .

Excellent location and experience

Helpful and friendly staff, great breakfast. Shared bathroom (shower and toilet). The top floor is unsuitable for people over 6 feet, as the ceiling is low. The 3 bed room was very small and cramped.

The view of the Lauterbrunnen valley from behind the hotel was excellent

We had the best time at this hotel! It was perfect!

Nice place. Close walk