Crossways

Great views from bedroom, very large and modern room, friendly staff

very early check out time, we also experienced 2 fire alarms which were false alarms, waited a long time for a staff member and the attitude of staff wasn't very understanding or professional considering we had all woken up twice late at night

The dinner and they upgraded our room for free when we arrived

That the fire alarm went off twice on false alarm and we were told it may go off a third time but just stay in your room don't meet at the assembly point. No member of staff is at the property at night. A suspicious stain on the pillow

Comfortable room, excellent shower, breakfast was excellent with good choice of options.

Comfortable clean rooms

Nothing

Nicely positioned between Wells and Glastonbury. We stayed for 2 nights and had a mixed experience, mainly on the positive side. The hotel was very clean though it was undergoing some refurbishment.. The room was lovely. The staff were lovely and really helpful. A couple of negative points. We had an uncomfortable first night due to the pillows being heavy and lumpy. I asked if these could be swapped. Unfortunately, they were the standard pillows in the hotel? Our shower was faulty. Tepid water with the occasional blast of hot. The restaurant management need to look at how they cater for people with Gluten intolerance. Thats the poor stuff. The cleaning team were amazing. They actually bought four new pillows for us. The shower? It happens. We reported it, so hopefully it was sorted for the next customers. The restaurant was top notch. The breakfast was really good and plentiful. The plated Sunday lunch, whilst not cheap at £18 per person, was possibly one of the best we have ever had! In conclusion, food great, staff amazing. Hotel clean but in need of a tiny bit of tlc. Would we stay again? Absolutely. Highly recommend 👌

Very little.

Food was nice, big room and lots of parking.

The bathroom smelt of drains. The dinner service was chaotic. We were sat in the bar even though we pre-booked and a bus load of contractors came in, very noisy and the bar was right next to our table which didn't make it a pleasant meal.