Sleep Inn & Suites Lubbock West

Shower and TV need work. Air conditioner was leaking on floor

The pool

The staff was rude the breakfast attendant was rude and had the ugliest attitude, they wouldn’t clean our room unless we asked them to we had to tell them multiple times if they could do house keeping in our room I paid over $600 to have all this ugly attitude thrown at me will more than likely not stay there again

Dirty rooms & sheets. Not enough towels and they were torn and old

Location okay

An absolute dump very dirty common areas, air conditioning inoperable, refrigerator inoperable, no bathtub just a shower. Don’t stay there!

The overall condition of the hotel is terribly ran down! Very disappointed in the conditions. The traffic noise is terrible.

It was great!

Clean room. Refrigerator did not work. I was told the maintenance person would be there the next morning, but he never came.

The check in was nice and friendly. When we get to the room, immediately saw the window wide open, dirty carpet, duvet had tears and stains, the desk chair broke, room chair stained and nasty, lamp shade bent and cracked, no hair dryer, no TV remote and the bathroom needed attention. I let front desk know immediately. Her answer was an apology and that she would make a note of everything, get us a remote, and let the morning shift person know that I needed access to a room in the morning for a hairdryer. I asked to move rooms and she said that she did not have any available. We checked in at 9pm with 4 cars in the parking lot. We should have left but we were tired, being at the hospital all day. We then go to the pool. The hot tub water looked dirty, yellow, and was not hot---colder than the warm pool water. There was trash by the tables and the pool bathroom was nasty. Heading back to the room, we ask for 6 towels-- only provided 2 upon check in. We waited 45 minutes before I called to check on towels. It's almost midnight. We had our PJs on and front desk guy asks that I go get the towels. I was given 4--towels that looked old and thin. I again ask to change rooms ---the TV didn't work after 3 remotes were provided. Again, the response--it would be noted. I have never had a bad experience with previous Sleep Inns. This place was an awful experience.

My room was not cleaned before checking in . The sheets had blood on them along with brown and yellow bodily fluids on them . I called the front desk as soon as I noticed it the fallowing morning . I was told they would change the sheets but they normally only wash sheets every 2 days is what i was told . My sheets never got changed . I addressed the issues and nothing was done about it . I’ve asked for a refund and they refused to do so . My son and I didn’t not dirty up the room at all .

Hotel has gone down from the first time we ever stayed here. Front desk lady was very sweet. Our tv didnt work asked for help,she came and looked at it but then nothing else was done to fix the issue. Told me maintance would come look but never heard anything. Pool didnt look to be working, which was another reason we stay there.