Del Carmen Concept Hotel Boutique by Chai

The rooms were absolutely stunning and it was a great location, but it was so loud it wasn't worth it. There's restaurant noise from 7 am-12 am and between those time, the staff downstairs had loud music playing and were singing at the top of their lungs. From midnight to 7 am. Earplugs and white noise could only do so much, and it would be impossible to take a nap during the day with the loud music. Beautiful place, but disappointed with the execution.

Was nicely situated in the park

The individual room decor was unique and user friendly. Unfortunately, the hot water was unreliable and the room safe wasn't functional. Also, I would recommend that earplugs be provided for the two rooms that face the front of the property - street noise is heavy and the windows don't insulate for sound.

City center

Great location and good price, but is mainly a restaurant than a hotel.

Lovely building and room but we hadn’t realised this was above a noisy restaurant. Loud music from 8am until 10.30pm both nights. Access is through the restaurant. We also had no hot water in the mornings. For the same money there are better places in Guadalajara.

Really nice hotel.

The staff were friendly, my room was clean, and the food from the restaurant was good. However, the property operates more as a restaurant versus a hotel. The rooms are above the restaurant, and the noise is constant from early morning to late at night. Breakfast set up starts around 6 am and is very loud, so sleeping past 6 am is impossible.

Let’s start with the good: the staff and maid, Sylvia, were extra sweet. They were all so friendly and helpful. Now for the bad: the first night I had no hot water and the phone in the room did not work. The second night I had hot water but it took for the entire duration of my stay 10-12 minutes to heat up. Cold water would just pour until even luke-warm water would come out. On Wednesday night I stayed out past 1:30am and had was locked out of the hotel. Thankfully they heard my knocks and the front desk manager woke up and let me in. This happened again on Thursday night but this time I had to sleep at my friends hotel a mile away because at 3:30am no one was awake and didn’t answer our constant knocks and phone calls. When i complained and asked for one night credit they instead offered me a free breakfast which i never received ( i still think I am owed one nights credit). Finally when I checked out this morning at 6:45am i had to wake the front desk up and he couldn’t give me a copy of my folio as the manager had to draw it up for me. I understand they are a boutique hotel and it is super cute place but they need to do a little better in terms of making sure there is 24 hour access to the hotel.

Great place to stay. Very unique. Orbits does have the wrong phone number on orbits site for the hotel