Del Carmen Concept Hotel Boutique by Chai

location and bathrooms

Too noisy in the morning with the Chai Cafe (house music at 8:30am loud and dishes being thrown into the kitchen)

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The glass closet in the suite fell in the middle of night and the hotel wanted to charge me

The glass closet in the suite fell in the middle of night and the hotel wanted to charge me

central location, safe, adjacent to a pretty green area, all of the staff were very friendly

due to central location, it was pretty noisy.

Great restaurant downstairs. Can be a little loud on weekends. Really central location next to a park. The colonial center is a few blocks away.

I didn’t have internet in my room. This despite it being advertised and me asking for help multiple times. Restaurant downstairs can be a little loud on weekends. Otherwise enjoyed my stay.

They were not made aware of my reservation made thru orbitz, same as happened with the first hotel during this trip.

The hotel concept is charming, we stayed there before. BUT currently in 2022 several of the hotel items (elevators, phones, TVs) are broken or in need a major repairs. The roof leaks in some rooms. What’s more frustrating is that hotel administration is dismissive and unresponsive of the guests concerns, and request. While the day-to-day staff is nice, they can’t solve most issues and only provide an email address for the “supervisor” who was supposedly out of town, didn’t bother to reply an email explaining several of the hotel issues. The hotel staff doubles up as the restaurant staff (Chai), so it seems like the restaurant downstairs is the main priority and the hotel rooms are mostly ignored. Please avoid this hotel until the management decides to resolve the leaky room, the broken elevator, the lack of internet, and the broken phone and no signal TVs! El concepto de hotel es encantador, nos alojamos antes allí. PERO actualmente en 2022, varios de los elementos del hotel (ascensores, teléfonos, teles) están descompuestos o necesitan reparaciones URGENTES. El techo gotea en algunas habitaciones. Lo que es más frustrante es que la administración del hotel es desdeñosa y no responde a las preocupaciones y solicitudes de los huéspedes. Si bien el personal en el hotel es cortes no pueden resolver la mayoría de los problemas ¡Evite este hotel hasta que la gerencia decida resolver las fugas, el ascensor roto, la falta de Internet, el teléfono roto y TV sin señal!

The rooms are super cute. Very unique and trendy. The staff was very friendly and helpful. We also loved that lots of attractions were walking distance (la catedral, el Mercado San Juan de Dios, y Hospicio Cabañas). There were a few problems with the climate in our room. It had a strong smell of humidity and it was super hot. But the staff was super helpful and accommodated us in a different room right away. Also, there is a restaurant downstairs so be ready to wear earplugs if you do not wish to be woken up by the noise in the early morning.