Casa Santa Ana Hotel Boutique - Spa

This place is amazing! We stayed for a total of 3 nights and I did not want to leave!!! Service is amazing. As soon as we arrived in the late afternoon we were greeted with a very warm welcome and escorted to the open space living room of the hotel, (unlike all the other check-in experiences we've had, this was the best) treated to a drink of choice and a small gift bag and about 15/20 minutes of just hanging out in the open courtyard taking in the view of the nice hotel, we were escorted to our room. This action definitely made us feel very welcomed. Our room was on the second floor. Very nicely decorated room. Bathroom was good too but water pressure was weak and it took a while for hot water to come through but we did not mind that since its hot in Cartagena and the cool/warm shower was good. The room was equipped with AC and a fan and both worked great for the hot weather! Breakfast was made to order from the menu and everyday there was a new type of juice being served at breakfast, we got to try different juice everyday which was great! Staff were very hospitable, friendly and very accommodating. Hotel was always quite and we did not hear any noise coming from within the hotel or outside the hotel even with the Trinidad Plaza just couple of steps away. My only comment would be the access to the hotel. Every time we had to leave, we had to leave the key in the hotel with one of the staff and they would have to unlock the front door for us and when we would come back the door is locked so we had to use the intercom to ask for someone to open the door for us. This was a little annoying especially if we had to get back very late at night and we still had to wait for the door to be opened. Wished there was a card access or something similar to ease the access of entering the hotel. I would definitely stay at the hotel again!

Staff at hotel were amazing. They went above and beyond to make sure we were happy with our stay. I highly recommend this hotel. Food was great, room service was awesome and would stay at this hotel again if I had to.

This hotel is a perfect boutique hotel that gives you value for your money. It has a personalized service, very quiet and good food. The pool is very small but its good just to relax and enjoy the afternoon.

We were cheerfully greeted at the front door by staff. The hotel is centrally located to most eateries and just outside of the Walled City. We absolutely loved, loved, loved our stay at the Santa Ana Hotel. Highly recommend. You wont regret it.

My experience was not positive. I arrived late at night and they had overbooked the property and sent me to a sister location. New room was NOT comparable (small, poor decor, towels given to me were wet) and they overcharged me more than price online for this night. I got my money back from the travel site NOT from Casa Santa Ana. It is true that Casa Santa Ana is clean and in a good location but this error (and overcharge) really makes this an unsatisfactory stay.

Clean comfortable room. Excellent breakfast. Nice rooftop pool.

I just stayed here three nights, on a trip with friends. My friend found this boutique hotel online, and it was wonderful in so many ways. 1) Friendliness and helpfulness of staff. Laura is the owner and speaks English (helpful to me). She was available by phone and whats app before and during my trip at any time. Her staff were super friendly with good senses of humor! The extra touch was today, when we had trouble getting a taxi to the airport (there had been a rainstorm- taxis were in high demand- the taxi they booked for us cancelled)... so they gave us a personal ride to airport to ensure we did not miss our flight. 2) The hotel itself. Cute, old house with interior patio, recently renovated. Rooms are nice, good AC. Breakfast cooked to order. Pool on the roof was amazing relief at end of hot and humid day of sightseeing (look for the parrots swarming around a nearby tree). 3) Location- in the hip neighborhood, right off a lively square!! But quiet, calm, down a side street. You can walk to the walled main old city in 10 mins. But this neighborhood is hipper I think! Note that while the hotel is AWESOME, it is dependent on the utilities/ infrastructure of the city of Cartagena. A few times the wifi was down- not their fault. So go with the flow!

Casa de Santa Ana is a family-owned boutique hotel in the heart of a lively neighborhood just outside the Old City. The staff were all friendly and helpful. Visiting Cartagena during a rare heatwave, with temps in the 90’s F, the AC in the room was a welcome relief. And they serve the best coconut limeade in the city!

Excellent location, staff was awesome along with morning breakfast!

Amazing!