Casa Santa Ana Hotel Boutique - Spa

City center easy access to old town Room was clean safe no one can enter into the casa Our toilet bowl was broken but was fixed we only met an English speaking person last day which was nice but we needed some things like an extra towel or needed help with operation of the tv that spoke only English and we were stuck no help place is nice but was looking for a new place not old

Cosy place with only five bedrooms. Small pool on the rooftop which was really relaxing after a long day of sightseeing. Very close to the night life, nevertheless absolutely quiet inside. Friendly and attentive staff, However our room in the ground floor smelt slightly of damp, most likely based on the only opening or more correctly the shutters being part of the door (no further window).

Friendly staff made you feel lime you were royals. At last minute we decided to stay overnight at Playa Bendita, and staff called us to made sure we were OK. Comfortable and CLEAN bed. My new thing : a delicious welcome “limonada de coco” Higly recomend this hotel and a spa massage !!! Definitely will be back.

We stayed in the largest bottom floor room for 4 nights. The room was large and comfortable. The only problem with the room was the bathroom had a horrible smell coming out of the pipes that did not go away so we always had to shut shut the door. I did not like the fact that the room had a espresso machine but we were charged 5,000 COP per coffee pod. There was no menu in the room so you did not know if things were free or if there was a charge. For what we were paying for the hotel the coffee pods should have been included. Also the hotel advertises itself that it has a Spa. There is no Spa. There are 2 massage tables on the patio and you need to tell someone if you want to get a massage 4 hours ahead of time so they can send someone over. Pool is very small and there is a lack of shade. While we were there a family took over the shade area so we had to be in the sun.

We really enjoyed our stay but had no hot water in the shower. Additionally, they came to bring something to our room and unplugged our charging phones, perhaps to save electricity. Also, the AC was stopped at 75 degrees, again, we presume to save energy. All about being green but if I am paying for a nice hotel I expect to be able to use the power and have hot water.

The location is great, the staff were helpful and friendly, and the room was stylish and comfortable. Quality coffee served upon arrival. A small pool for cooling off from the heat. And a complimentary, tasty breakfast.

Everything was perfect; location, facilities, and one special mention to the staff!!

Very cute colonial home with charm and character. Breakfast was prepared a la cartel and the pool added an extra touch to our stay

Casa Santa Ana was certainly nice, but overpriced for what it is. I had spent the first two nights in Cartagena elsewhere for less money and everything about Casa Santa Ana fell short in comparison. It was really the little things that made a big difference, we didn't have any soap in the room? You had to pay for water, being that you can't drink the tap water I expected the hotel to provide drinking water (at least a bottle a day?) The WiFi didn't work for the first day we were there and it was in and out for the rest of our stay. The first day/night we were there it took 10-15 minutes to get into the hotel as you don't have a key to the front entrance and have to use the knocker on the front door (I'm pretty sure the buzzer was broken?). All in all I'd say your money can definitely go further elsewhere.

The location is great, but the room was very basic. Not enough towels and I woke up with a few bug bites on my legs. There wasn't a safe in our room (which I think is a basic amenity and every room should have one) and no one spoke english... You could clearly hear the nightlife of Getsemani from our room (walls are thin!) Beautiful view of Cartagena from the roof, but the pool was very small and didn't look inviting