Boulan South Beach

This hotel has great potential, the little things let it down! It’s in a great location with a cvs just around the corner. Unfortunately the rooms are in need of general maintenance, we stayed in room 505 where you would literally have to kick the door to get it to open, the freezer draws were broken so the whole fridge/freezer was making a noise all night. The ac didn’t seem to be working as it should either, we would put the temp down to 70, and you’d come back to find it had jumped back up to 74/75. There was no lock to the shower/bathroom area. The shower itself has the cold dial missing so you can’t adjust the temp at all, from the looks of it, was deliberate. The balcony was decent, if you looked down to the other balconies, you’d have seen you got a decent one! The ones below looked terrible. Quite loud streets but was to be expected, was so tired most nights I fell asleep fine. Lots of beeping and loud exhausts! The 1 bedroom suite was very open and spacious, some up keep would bring the rooms to a decent standard! Would I stay here again though? No probably not.

Departamento.amplio Amable el personal, atendieron todos los pedidos y reclamos Cerca de la playa y del centro

Faltan algunos utencillos de cocina y más limpieza a fondo

dirty room - noisy ai-con, poor management response 1. Check in was not smooth as only 1 room had been allocated when we got back despite paying the security deposit and giving both passports in the morning for my 2 rooms. 2. PH8 had not been cleaned well at all. See photo of my feet after walking in the room for an hour 3. The balcony door in ph8 is really difficult to open.

I wanted to review this hotel as the reviews online aren’t helpful as it is either rocks or diamonds The best thing about this hotel is without doubt its location. It is one block back from South Beach and easy walkable access to restaurants and Lincoln Road Shopping district. The room I chose in particular was very large and had a full kitchen, one and a half bathrooms and an in unit laundry. The property itself has a roof top pool (although aging) and a restaurant. Both are decent enough. The breakfast we pre-purchased was adequate but poor options for anyone who requires a gluten free diet. The roof top pool has a small bar so you can get your drinks along with sunscreen, after sun skin products, towels, lounges and small number of umbrellas and cabanas that you can rent for the day at an extra cost. A further benefit is access to the private beach area which is about 250m walk from the hotel.

Go into the hotel knowing a few things It shows its age. There are chips and cracks everywhere. In the kitchen in our unit handles were loose, drawer were not properly aligned and the fridge/freezer drawers were difficult to shut. You will find similar issues with drawers and cupboards throughout your unit. Pre visit questions through booking.com were met with minimal comments or simply ignored. Parking is also not on site, although when I asked prior to arriving I got a response that led me to believe that. They have valet parking a you can access your car by having it brought to you but be aware that you won’t have immediate access. I enquired about booking tours prior to arriving to be advised they didn’t do this and there were many business nearby that do. However when I asked if they did, I was surprised when they informed me they did organise tours. The mixed messaging doesn’t help the appearance of professionalism. The shower water temperature seems to be controlled so you can’t adjust to get a hot shower.

L'emplacement et le personnel sont parfaits

Meubles dans les chambres abimés. Tv n'ayant ni netflix ni prime. Aucune possibilité de se connecter à notre compte car TV trop ancienne Equipement à revoir

Je souhaitais vous écrire dès le 15 mai, mais j’ai préféré attendre la fin de notre séjour, ayant réservé deux chambres pour ma famille. Je vous fais donc part aujourd’hui de mon profond mécontentement. Notre expérience dans votre hôtel a été très décevante. Dans la chambre n°216, nous avons subi des nuisances sonores importantes la nuit, entre minuit et 1h du matin, comme des bruits de travaux. Le réfrigérateur était également extrêmement bruyant et a perturbé notre sommeil. Dans la chambre n°222, plusieurs problèmes ont été constatés : absence de lumière sur le balcon, climatisation très bruyante, balcon sale avec mégots de cigarettes et gobelets en plastique laissés par de précédents clients, présence de mouches dans la salle de bain, ainsi que des serviettes manquantes à notre arrivée. De manière générale, l’hôtel nous a semblé très sale, notamment les murs et la moquette. Le petit-déjeuner a également été très décevant. À cause de la pluie, de l’eau s’infiltrait et tombait sur les tables. Les choix proposés étaient très limités, malgré un prix élevé. De plus, le yaourt, l’une des rares options disponibles, n’a pas été proposé pendant quatre jours. L’accès à la piscine était peu agréable, car il fallait emprunter un ascenseur qui semblait utilisé par la cuisine ou le personnel de service. Le service de voiturier nous a aussi déçus. Le personnel n’était ni accueillant ni serviable. Il nous avait été indiqué que le service fonctionnait de 8h à minuit. Pourtant, le 17 mai à 23h30, la réception nous a informés qu’il n’était plus disponible, ce qui est inacceptable. Enfin, aucun espace adapté au travail n’était disponible dans l’hôtel. J’ai dû travailler depuis le balcon d’une chambre, sans lumière, dans la chaleur et entouré de moustiques. Dans l’ensemble, notre séjour a été une très mauvaise expérience. Je suis extrêmement déçu, d’autant plus que j’avais choisi cet établissement sur recommandation de Booking.com.

I had an absolutely amazing experience at Boulan South Beach! From the moment I checked in, the staff went above and beyond to make me feel comfortable and cared for. I wasn’t feeling well and was a little lightheaded when I arrived, and Kay along with another staff member were so kind and accommodating — bringing me water and oranges, checking in on me, and making sure I was okay. That level of hospitality truly meant a lot to me. The entire staff was incredibly friendly, attentive, and welcoming every single time I walked in or out of the hotel. The room was absolutely beautiful, the view was phenomenal, and the overall atmosphere was luxury, relaxing, and unforgettable. Also, a special shoutout to Orange Blossom, which is connected to the hotel — the staff there was just as amazing, warm, and friendly. This was truly a 10/10 experience, and whenever I come back to Miami, I will definitely be staying here again. Highly recommend!