Enjoy Santiago - Hotel del Valle

La cama muy mala

Fiquei hospedado no quarto 812 nos dias 05 e 06 de março de 2017. O Hotel é bonito, o quarto é amplo e tem vista muito bonita. A limpeza do quarto é muito ruim, a banheira que utilizei não foi lavada para o dia seguinte. O serviço nos restaurantes é muito demorado e parece que todos os atendentes são principiantes, depois de muita demora trouxeram o vinho na mesa e foram procurar o abridor. Demorou mais de 20 minutos porque foram buscar em outro restaurante e não sabia abrir.

Todo excelente

Excelente

Exquisito hotel para pasar el fin de semana, al lado del casino enjoy, te dan entradas por tu estadía, el spa es muy agradable y tranquilo, muy limpio. Lo mejor son los hot tubs, tinajas de madera con agua caliente, tipo jacuzzi al aire libre. El desayuno buffet, muy completo, y el bar muy bien también.

Possibly the worst hotel I've ever stayed in. The Bads- 45 minutes for check-in, only 1 person working. Want to use the pool, bring a swim cap or pay $4 USD to get one, can't swim without it! The dinner buffet, it was my wife's birthday and the only dinner restaurant open was the buffet, the hot food was only warm, and honestly not a big selection. The price includes 1 can of soda, want more? You can upgrade to unlimited drinks, if you can get your waiter to help you with it, Florencio couldn't be bothered. He wouldn't even come to our table to bring the check, we had to go up to pay, then he started to care. Free breakfast- raw runny eggs, the server asked if we wanted an omelette, sure, sounds good. After 10 minutes she brings 2 plates, with browned omelette in a pool of raw egg. I'm all for a"loose" scramble or soft omelette, these show a lack of culinary skill. She then tried to charge us, when we said no because we didn't eat it, she still demanded a tip. Rude staff- most staff couldn't be bothered, they actively ignored us when standing in front of them. Shower head- our shower was broken, the head gushed water like a garden hose, we asked for a new one but it never happened. Literally nothing around, closest town is about 30 minutes The good- The tall gentleman at the dinner buffet was great and helpful. There was a lady at the front desk that spoke English, she was nice as well. The bed was great with great sheets. Fast wifi when it stayed connected.

MUY BUENA ATENCION. COMODIDAD.

Experiencia increible junto a mi esposa, esperamos volver pronto. Recomendado al 100%

Air conditioning was not working properly, and pool could be cleaner.

We were 2 families staying for 1 night before returning to Canada from a 2 week ski and winery holiday in Chile and Argentina. This was the nicest and most modern accommodation we stayed at, but the design of the hotel is such that music from the disco or ball rooms (there was a wedding the night we stayed) echoes up through a central atrium. We lay awake until 3am waiting for the music/noise to subside and finally had to call to ask them to shut it down because the entire hotel was likely not sleeping. They complied, but we found it concerning that a guest would have to complain before the music was turned down. The staff were very friendly, but we had some confusion with additional beds in 2 of the rooms, which resulted in us having to sort it out at 11:30pm after dinner, when we discovered that the additional cots hadn't been delivered. The staff acted quickly at that point and resolved the situation by offering an extra room at no additional cost. While this hotel has a very nice pool/hotub/spa, decent restaurants and spacious comfortable rooms, the noise situation and our lack of sleep resulted in a poor experience.