Sokhalay Angkor Villa Resort

The hotel and rooms were beautiful, we loved the villas, they were a perfect look and style for us. The service was very good, friendly and helpful. Overall the food was very good, huge breakfast buffet. The kids enjoyed the relaxing time in the pool which was beautiful. This stay was at the end of our trip and as far as hotels go couldn't have asked for much more.

You can see that it was a grand, luxurious hotel originally. There were some furnishing choices that reveal it's age. Overall, the villa was spacious, comfortable, well maintained and elegant. The breakfast buffet was spectacular. Staff was friendly and helpful. I would come back here. Despite it being the off season, everything was still well tended. The hotel is about 15 min away from the real action of downtown. Pro was the quiet, peaceful and the lovely tropical setting. Con was the constant need for transport. We befriended Tuk Tuk Brothers driver, Mr. Long, whom we contracted with for our entire stay. He was incredibly polite, helpful, drove cautiously and acommodating.

Staffs are very friendly, buffet for breakfast is great. Room is clean and peaceful . A bit far from city center though

It is a spacious property with local feel though it also has a modern building being part of the resort which makes it looks like a confused business. The staff are nice but level of service is not standard. It is sold as 5 stars hotel but I did not feel like 5 stars standard. The room is nice and spacious but outdated. The hotel is a distant to town. The first time I ordered my transport to town after told there is no free shuttle though it was only 6pm. The next door I was offered a free shuttle to town but only one way and the shuttle service ran till 2pm. I certainly could not see this is a five star hotel service. The breakfast has great selection next to large swimming pool but the atmosphere is dark and the food presentation is again more equal to 4 stars hotel. If you don't mind a "5 stars" hotel with a budget value and feel, then this is a good place to be.

PROS I arranged for transportation from/to the airport with the hotel prior to my arrival and that was convenient. During checking in, I was given a complimentary beverage that was refreshing. I was also given a tour of the hotel's varying spaces by a front desk staff about breakfast areas, the spa, pool areas, and other services that I may need during my stay (room service, request for rides, etc). My room was nice and clean (although some furniture had stains) and I felt comfortable during my stay. There were unique touches like orchid flowers on my towels and pillows, extra toothbrushes, razor, cotton buds, comb, shower cap, and shampoo + conditioner + body wash. I was also given complimentary bottled water every day. The breakfast buffet was good - combination of Cambodian and Western options, was healthy, and plentiful. There were two areas for breakfast dining (open air restaurant near the pool and inside the hotel) and two dining areas for lunch and dinner (open air restaurant and pool bar). Checking in and checking out was quick and fine. CONS The staff overall was kind and lovely, although I felt that some (at the pool bar) were a bit unprofessional - talking loudly amongst themselves, on their cellphones. Near my villa there was trash - empty water bottles, spray can, wrappers, etc.

Staff were very accommodating, attentive and friendly. They made us feel special and that they were all invested in making our stay memorable and enjoyable.

What stood out at this hotel was the warm and genuine hospitality of the staff, not the physical property itself. The staff we came into contact with, from the reception to the bell boys, were always smiling, and showed willingness to help. We did not get a sense that they were expecting monetary returns, on the contrary, they were genuine and sincere in wanting to make our stay comfortable. And here one staff member really stood out viz., Mr Ratha the asst guest relations manager. They received us during check in and with great efficiency and speed got the room we booked ready, although we were early. He gave us a buggy tour of the ground, and explained with all enthusiasm the facilities and room amenities. There were some glitches during our stay and he was very helpful and got the problems solved. The hotel management should be very proud to have Mr Ratha on the staff team. The "villa" room we booked was one with a terrace facing the swimming pool. The room was already showing signs of wear and tear. It was quite big with a day sofabed and a fairly big bathroom. The problem with the bathroom was the bathtub glass screen not effective at all. Water from the shower were spilling onto the general area during the shower. Flooding would not be an overstatement after a shower. The hotel restaurant near the pool had a very good range of food during breakfast, that's a plus point. Overall, the excellent service saved the day!

A beautiful hotel now in need of bit of maintence and cleaning. Impecable friendly staff and very nice pool area. Stay in the pool side villas. Also mostly Chinese tourist in large tours (= very loud) .

Repainting needed other wise look like haunted house

Requested a wake up call to see the sunrise over Angkor Wat and didn’t get it. Also didn’t receive ordered breakfast pack. When ordering room service the person could not understand what was on the menu. I received a different meal twice. The tour operator told me there were no tours for that afternoon. When I looked at the brochures and found one he didn’t really care. I booked it myself. The breakfast staff were excellent. The hotel is stunning and relaxing. When I asked why no one spoke English they told me it was because they mainly have Chinese guests now. This was my second stay at this hotel. First time a view years ago the service was excellent.