Encantada Resort Vacation Townhomes by IDILIQ

I only booked this resort because of the private pool, however, the pool had a dead frog in it and wasn’t that clean and was not heated. I had sent an email to this property requesting the pool to be heated, even though is Florida, is not so hot in October. Once I arrived to check in a front desk employee name Yoseph assisted me and told me there was nothing in their system regarding my message and response that the pool will be heated, he simply blamed Booking.com and added that there were a fee to heat up the pool but since it was nothing in their system it couldn’t be done. I’m attaching a response I received and there is nothing mentioned on their website or response that there’s a fee for the pool to be heated. I was very disappointed and WILL NEVER STAY AT ENCANTADA RESORT NOR I WOULD NOT RECOMMEND THIS PROPERTY. Also they charged so much for housekeeping cleaning and they only clean once you leave.

MISREPRESENTATION. The private pool was not clean or heated.

Great location

Cleaning

It was in a great location

I seen 2 snakes on the sidewalk

Good location.

It was dated and not what was advertised on your website. There were ants, the air con did not work properly and the pool guy came to clear the algae from the pool 2 days into our holiday and the pool was taken out of action for the day. Company would not let us switch villas.

Exceptionally clean and close to everything

casa comoda y buena locacion

a los cuartos les falta luz

I like the location everything was close by

I didn't like the house I stayed it was really dirty couldn't even sit on the couches for the days I spent there every time I sat down I got very itchy. The place was nothing like the pictures there where a lot of dust and the bathroom seem like the walls where moldy and just got them painted . Did not enjoy my stay at all