Capricorn Hotel Suva

Nothing this time.

The lady who we met at the counter was so unfriendly and rude, she just upsetted our mood for the night. We were so excited to stay there but she just put us off. Plus no smile on any of the staff. We felt as if we were in the very wrong place. Smelly bathroom as well. We would have enjoyed far much better if she had greeted and talked to us nicely.. she definitely needs a refresher.

Liked the clearness's and friendly staff

The hotel standards of both accommodation and service have dropped significantly. Where they used to value guests - that’s gone. I don’t blame the staff but do hold management accountable. It was a very hot day; they had beautiful and large ceiling fans however, these weren’t in operation. When I asked staff why they weren’t being used, they simply said management had prohibited use of the fans to cut down on costs! For goodness sakes - the poor security guard as well as the receptionist were visibly uncomfortable and sweating profusely. What are the fans for then, if not to provide coolness for even the guests who book, let alone staff! Then, we were taken to one of the worst rooms I’ve ever seen in that place. It hadn’t been aired or used in months judging by the stale air inside it. I was told not to open the windows so I turned the aircon on. It started off alright then as soon as I got into bed for the night, it made an awful noise then commenced blowing hot air into the room. I couldn’t adjust the temperature so I gave up and checked out. I’m NEVER returning there until management starts treating their staff with respect and proper care. Staff should know that needing a job doesn’t mean having to tolerate stringent conditions - get a better job!

Reduce the micromanagement of staff. Update the musty rooms and fix the air cons.

Everything

Nil

It was in walking distance to the bus station, only 700 metres. But it was a steep uphill walk for the last 100 metres. The hotel is at the top of the hill. There is nothing to eat at the hotel so you have to go back down the hill if you need food. And if you arrive late there isn’t much open to find something decent to eat except The Wishbone restaurant that is open until 11pm. A nice big bed and a kitchenette in my room. Good aircon The swimming pool looked nice. But didn’t use it. Very close to the shopping areas and department stores The staff as always in Fiji are really helpful.

I was on the second floor and there is nothing lift! But someone will help you take your bags. But after coming up the hill I just could carry my bags any longer. The room was clean and the bathroom was sort of clean but looked like it needed a good scrub