Haad Yao Bay View Resort and Spa

Worse place ever!! Rude staff! The place is dirty and falling apart! The staff don’t care when you tell them they just tell you to go somewhere else! Not run by Thai people clearly as Thai people do not like to lose face. They are always normally smiling but these people don’t care!! I believe they are Burmese and they literally do not care if you complain!! Our toilet leaked and stank ! Our shower leaked, air conditioner didn’t work, bed was awful! Sheets were dirty! Room was filthy! I would not stay here unless you were a down and out desperate!!

When I was there to check-in, a staff couldn't find my booking. I was trying to give her information that I booked through Hotels.com. Instead of listening, she told me to stay still and kept searching for papers from another applications. She also tried to talk to another customer even there was already another staff was talking care about his case. She took my phone to see information about the booking but didn't return and kept talking to her colleague. When I asked her to get my phone back, she strongly refused that she did not take my phone! At the end, she returned it but without apology. She said that she would make a refund for me but 2 days later, she was still not! It was the worst service I had ever had.

Lizards in the room air con didn't work it was hotter in the room than outside with the air con on lady at reception didn't seem to care when I told her I don't normally complain or even be arsed to write a review but this place is horrendous avoid at all costs

Very rude receptionist that was more intrested in charging us twice for breakfast that we had already included. The breakfast was dreadful. The rooms are not clean, unchanged bed sheets etc. We had a room with private jacuzzi but there was no privacy as anyone could walk thru your balcony as there is a walkaway. Horrible hotel not worth the money. We gad a bbq and the meat was so tough we couldn't eat it but were still charged for it.

Lovely beach. Quite nice rooms. You must be a little bit fit to get back and forth the rooms as ours was up a very steep hill and lots of high steps. Have stayed in a few other places along the beach in the past. The beach and sunsets here are amazing!!

Amazing place for great price. Had a room right on the ocean with massage hut on the beach about 50 feet away. Very friendly and helpful staff. Good food. Great location.

Lovely location and room was perfect sea view, Reception staff could do with some customer service skills more interested in getting your 500 baht deposit from you than welcoming you in. Other staff are fine especially the lady on the information area called Mama Tim, Arranged a fishing trip and around the island your qon one of the resorts boats, perfect day. Rented motorcycle in resort called Big K prices are good.

Great room friendly staff had a room overlooking the beach. Enjoyed my stay and will be back

Large room. Friendly staff. Daily housekeeping plus bottled water. Store on premises.

Location is great. After that all the rest is bad: Rooms are bad No wifi, only at the lobby Staff is terrible and no English speakers