Haad Yao Bay View Resort and Spa

There was a cockroach in our room it was huge and disgusting. The electricity was awful and our phones never charged and they refused to give us a second key so we could charge our phones while we were by the pool. Food was extremely overpriced and not of the best quality. Far away from pretty much everything and the on site shop is double the prices of 7/11 or family mart with less selection. Wouldn’t recommend.

Fantastic value for money - big air conditioned rooms with hot showers, right on the beach, two swimming pools. Restaurant can be skipped for sure, but the BBQ they put on every night is great quality and cheap.

This is a quality hotel located on the north of the island. The facilities are very good for the price and the view from a sea room is amazing. It is a bit north and far away from the main portion of town for those looking to do more throughout the island. Will need to taxi most places or rent a motor bike for the day but by doing so will be well worth it!

Although the photos of this hotel online look very nice, it did not look nearly as well maintained when we stayed there this week. Also, here are a few minor points that we learned after checking in. There are a lot of stairs and no lift. So if you want the best views, be prepared to climb for them. Or just ask for a room on the ground floor. Our room only came with two bath towels (no hand towels, no washcloths, etc.) and no telephone. When we asked about this, the hotel staff told us only the bungalows have more than two towels and telephones. Lastly, because the hotel is so far north on the island, we had a difficult time finding a taxi who would take us home after spending time further south. I'm not saying you shouldn't stay here, but at least keep this in mind when you make your choice.

Stayed for 3 nights! Television and WiFi didn’t work from day one spoke to reception 3 times and no one fixed the problem! Pool downstairs was a bit dirty full of leaves and bugs but not as bad as the one upstairs! It a massive resort so a lot of stairs and no lift! When we had a problem we couldn’t ring the reception as the was no phone available in our room so we had to run up and down! We ate in the restaurant once we’ve ordered beef burgers but we got pork, so a bit disappointed with food for the price we’ve paid! Cleaners were sleeping on the stairs which didn’t look professional! Expected a bit more from a resort! There’s a bike rental by the reception 250 baht for 24 hrs which was very convenient also a shop where snacks are available for double the price as 7-11! Washing machines were available behind the bike shop 40/50 baht per wash. Good thing though amazing view from our fourth floor room! Also if you find the pool on the deck there are sun beds available and you can get a beautiful view from up there! Very nice beach!

the rooms are clean, personal is friendly, breakfast is good, the landscape famous, WiFi do not work really

Horrible customer services. Stay somewhere else on the island!

A very nice and quite place to stay. The staff was very helpful, especially one lady at the front desk, she was very accommodating and spoke very good English. The beach was so, so, to many weeds in the water, good for snorkeling This resort is tucked up in the lush and tropical hills. A great place to relax.

I never write reviews.. but this place was truly HORRIBLE. You can stay anywhere else in Koh Phangan for cheaper, better and a cleaner experience. I have stayed in many hostels and low budget hotels and don't expect much from these places... but this "resort" was truly something else: - it is a motel... not a resort (personally not a problem for me) - there was blood on the (unchanged) bedsheets - the staff tried to get us to pay twice for breakfast that was already included. we later found out they tried this with several other guests. - we put the do not disturb sign on our door. the maids went in anyway and left the door unlocked with all our valuables inside. - they AC was broken.. no they did not change our room. - our food took 1.5 hours to get there (not a big problem) - if you purchase a BBQ dinner there is a "salad and soup salad buffet" but they only refill their salad if enough people complain, and only give onion cold soup (no it didnt get cold... they never turned on the hot pot). they also ran out of bread by 7 pm. - everytime I passed the reception there was guest arguing with the staff because they were being accused of stealing something (minbar, towels..) - I tried to speak to the manager... he could not give less of a care and told the staff to bring me to the receptionist instead.

The resort was fantastic. The room was clean daily, fresh towels provided, warmest shower we had on our trip. The staff were friendly and accommodating. There are mopeds on site available to rent which made getting around each. Staff organized round trip taxis to and from the full moon party for new years. Would definitely recommend for fellow backpackers or someone looking for a quality getaway for a modest price.