An Lam Retreats Saigon River

An Lam was an amazing stay, I was on a solo adventure there for 10 days for a friend's wedding and they were very accommodating. I was assigned a personal concierge and she was more than wonderful. Local recommendations, assistance with tour bookings prior and during my stay, they helped me with payment issues I can't say enough about the customer service and how above and beyond they would go to make sure I had a great stay. They had a great variety of food selection for breakfast that never disappointed. Lots of little activities during the day for when I didn't have excursions booked. I was worried not speaking the language would be a barrier but it was no problem, they even helped me get set up with local transportation and would recommend English guides. The place was beautiful and spotless, plenty of space in the non-premium room for more than 2. The only negative thing I can think of was that they were a little distance from the city but I did not mind the boat ride, and honestly it wasn't that far. I am very excited to go back and if you can ask for Tran and she will treat you so very well. Can't say enough good things, this place is great.

Assistance getting off and on boat was the only real highlight of the service. The live singers act were tuneful but more frequent changing of the inevitable TET piped music in the dining area would have helped my sanity.

Disappointing selection at breakfast. The bacon was overdone, the bread was stale and eggs in the omelette were undercooked. Dinner menu was so limited, unimaginative and so poorly cooked it was a depressing activity to anticipate. Main complaint was the painfilly slow service. Clear understaffing issues which was surprising given the high prices. Waiting ten minutes for a cup of coffee to be delivered really is not acceptable. Managing noisy guests at breakfast is a skill to be acquired.

A lovely hotel with beautiful rooms. Staff very friendly and helpful. Only one restaurant but a real variety of food on offer. There is some noise from other resorts which is annoying but does stop by 9pm and wasn’t every day. A minor detail, lots of mosquitoes so a mosquito net is put over the bed. Unfortunately you need to check under the net before you go to sleep as 2 nights running we found mosquitoes under the net. We did tell the staff and they then seemed more careful.

The resort was stunning, with the rooms being big and spacious as well as clean and well looked after. The staff were amazing and always so helpful.

Great Hotel next to Ho Chi Minh. Very kind staff,great food and reasonable prices. We will definitely stay at this hotel again. Tran Pham and her Team did a great job.