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8.6 / 10 Guest Rating

Hotel Cielo

Calle 4norte s/n entre 5ta y 10av - Col, Playa del Carmen, QROO, 77710, Playa del Carmen, MX

Hotel Cielo - main view

About the Property

Experience the ultimate relaxation at Hotel Cielo, perfectly situated in the heart of Playa del Carmen.

Unwind in Style: Indulge in rejuvenating onsite massages or soak in breathtaking views from our stunning rooftop terrace, providing the perfect escape after a day of exploration.

Delicious Dining Options: Savor culinary delights at our restaurant, Carboncitos, or enjoy the convenience of room service with a delectable cooked-to-order breakfast available daily.

Convenience at Your Fingertips: With complimentary wireless internet and a 24-hour concierge service, stay connected and effortlessly explore nearby attractions, all while enjoying the comfort of our individually decorated guest rooms.

Don't miss out on an unforgettable stay—book your getaway at Hotel Cielo today!

Facilities & Amenities

Boat tours nearby
Area shuttle (surcharge)
Free beach club nearby
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Wheelchair accessible
Snorkeling nearby

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Up to 2 children 8 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check Room Availability

1 night · 2 adults

Available Rooms

Room, 1 King Bed, Balcony - Photo 1
Room, 1 King Bed, Balcony - Photo 2
Room, 1 King Bed, Balcony - Photo 3
Room, 1 King Bed, Balcony - Photo 4
Room, 1 King Bed, Balcony - Photo 5
Room, 1 King Bed, Balcony - Photo 6
Room, 1 King Bed, Balcony - Photo 7
Room, 1 King Bed, Balcony - Photo 8
Room, 1 King Bed, Balcony - Photo 9
Room, 1 King Bed, Balcony - Photo 10
Room, 1 King Bed, Balcony - Photo 11
Room, 1 King Bed, Balcony - Photo 12
1/12

Room, 1 King Bed, Balcony

1 King Bed275-sq-foot individually decorated room, located on the top floor, balcony with city viewsInternet - Free WiFi 25+ Mbps Entertainment - 32-inch TV with digital channels and NetflixFood & Drink - Room serviceSleep - Bed sheets Bathroom - Private bathroom, shower, free toiletries, and towelsPractical - Laptop-compatible safe, laptop workspace, and iron/ironing board (on request)Comfort - Air conditioning and daily housekeepingAccessibility - Tile flooring in roomNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

26 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
ShowerTVAir conditioningDeskPrivate bathroomInterconnected room(s) available

Room, 1 King Bed, Balcony

Non-refundable
Room Only
20% OFF$141.8

$113.44

Includes taxes & fees
Triple Room - Photo 1
Triple Room - Photo 2
Triple Room - Photo 3
1/3

Triple Room

1 Double Bed and 1 Twin Bed248 sq feet Internet - Free WiFi 25+ Mbps Entertainment - 32-inch TV with digital channels and NetflixFood & Drink - Room serviceSleep - Bed sheets Bathroom - Private bathroom, shower, free toiletries, and towelsPractical - Laptop-compatible safe, laptop workspace, and iron/ironing board (on request)Comfort - Air conditioning and daily housekeepingAccessibility - Tile flooring in roomNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

23 m2
Sleeps 3
1 Double bed (131-150 cm wide)
1 Twin bed (90-99 cm wide)
Amenities
ShowerTVAir conditioningDeskPrivate bathroomInterconnected room(s) available

TRIPLE Triple Interior Room

Non-refundable
Room Only
20% OFF$94.77

$75.82

Includes taxes & fees
Grand Family Room, Balcony - Photo 1
Grand Family Room, Balcony - Photo 2
Grand Family Room, Balcony - Photo 3
Grand Family Room, Balcony - Photo 4
Grand Family Room, Balcony - Photo 5
Grand Family Room, Balcony - Photo 6
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Grand Family Room, Balcony

1 Twin Bed, 1 King Bed and 1 Double Bed395-sq-foot individually decorated room, located on the top floor, balcony with city viewsInternet - Free WiFi 25+ Mbps Entertainment - 32-inch TV with digital channels and NetflixFood & Drink - Room serviceSleep - Bed sheets Bathroom - Private bathroom, shower, free toiletries, and towelsPractical - Laptop-compatible safe, laptop workspace, and iron/ironing board (on request)Comfort - Air conditioning and daily housekeepingAccessibility - Tile flooring in roomNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

37 m2
Sleeps 5
1 Twin bed (90-99 cm wide)
1 King bed (151-180 cm wide)
1 Double bed (131-150 cm wide)
Amenities
ShowerTVAir conditioningDeskPrivate bathroomInterconnected room(s) available

Grand Family Room, Balcony

Non-refundable
Room Only
20% OFF$175.19

$140.15

Includes taxes & fees
Family Room, Balcony - Photo 1
Family Room, Balcony - Photo 2
Family Room, Balcony - Photo 3
Family Room, Balcony - Photo 4
Family Room, Balcony - Photo 5
1/5

Family Room, Balcony

2 Twin Beds and 1 King Bed395-sq-foot individually decorated room, located on the top floor, balcony with city viewsInternet - Free WiFi 25+ Mbps Entertainment - 32-inch TV with digital channels and NetflixFood & Drink - Room serviceSleep - Bed sheets Bathroom - Private bathroom, shower, free toiletries, and towelsPractical - Laptop-compatible safe, laptop workspace, and iron/ironing board (on request)Comfort - Air conditioning and daily housekeepingAccessibility - Tile flooring in roomNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

37 m2
Sleeps 4
2 Twin bed (90-99 cm wide)
1 King bed (151-180 cm wide)
Amenities
ShowerTVAir conditioningDeskPrivate bathroomInterconnected room(s) available

Family Room, Balcony

Non-refundable
Room Only
20% OFF$141.8

$113.44

Includes taxes & fees
Quadruple Room - Photo 1
Quadruple Room - Photo 2
Quadruple Room - Photo 3
1/3

Quadruple Room

2 Double Beds249 sq feet Internet - Free WiFi 25+ Mbps Entertainment - 32-inch TV with digital channels and NetflixFood & Drink - Room serviceSleep - Bed sheets Bathroom - Private bathroom, shower, free toiletries, and towelsPractical - Laptop-compatible safe, laptop workspace, and iron/ironing board (on request)Comfort - Air conditioning and daily housekeepingAccessibility - Tile flooring in roomNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

23 m2
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
ShowerTVAir conditioningDeskPrivate bathroomInterconnected room(s) available

Quadruple room - Interior

Non-refundable
Room Only
20% OFF$106.35

$85.08

Includes taxes & fees
Double Room (Double Interior Room) - Photo 1
Double Room (Double Interior Room) - Photo 2
Double Room (Double Interior Room) - Photo 3
Double Room (Double Interior Room) - Photo 4
Double Room (Double Interior Room) - Photo 5
Double Room (Double Interior Room) - Photo 6
Double Room (Double Interior Room) - Photo 7
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Double Room (Double Interior Room)

1 Double Bed225 sq feet Internet - Free WiFi 25+ Mbps Entertainment - 32-inch TV with digital channels and NetflixFood & Drink - Room serviceSleep - Bed sheets Bathroom - Private bathroom, shower, free toiletries, and towelsPractical - Laptop-compatible safe, laptop workspace, and iron/ironing board (on request)Comfort - Air conditioning and daily housekeepingAccessibility - Tile flooring in roomNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

21 m2
Sleeps 2
1 Double bed (131-150 cm wide)
Amenities
ShowerTVAir conditioningDeskPrivate bathroomInterconnected room(s) available

Double Room (Double Interior Room)

Non-refundable
Room Only
20% OFF$80.48

$64.38

Includes taxes & fees

Guest Reviews

8.6
Excellent110 verified reviews
AI Summary

Guests highly rate the cleanliness and frequently praise the friendly service.

Categories

Cleanliness8.9
Service8.9
Location8.7
Room Quality8.6
Amenities8.4
Value for Money8.3
Food and Beverage8.4
Overall Experience8.5

Select topics to read reviews

R
Ruben
Verified booking
family
Standard Room
Stayed in Apr 8, 2025

"Exceptional"

10.0

The staff was very nice. Room was clean. Close to everything. Lots of taxi nearby. Very lively area so be prepared to hear music, trucks and partying all hours of the night. Very close to beach and ferry.

Helpful?
C
Camila
Verified booking
friends
Standard Room
Stayed in Apr 2, 2025

"Exceptional"

10.0

Super friendly and helpful staff!

Helpful?
R
Rosalind
Verified booking
friends
Standard Room
Stayed in Mar 24, 2025

"Exceptional"

10.0

The staff were lovely and so friendly. Really beautiful traditional interior and super convenient location for the beach. LOVED it

Helpful?
T
Tammy
Verified booking
partner
Standard Room
Stayed in Feb 27, 2025

"Exceptional"

10.0

Hidden gem. Beautiful beach practically at your doorstep. Hotel staff was very pleasant and helpful

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Feb 27, 2025

"Feb 2025"

10.0

This little hotel is close to everything. It has comfy beds. The staff is great. El berta (Alberto) was particularly helpful & amazing, he took care that I had everything I needed. He even set up a tour for us. If you are looking for a small boutique place to stay in PDC. This is it.

Helpful?
C
carmela
Verified booking
friends
Standard Room
Stayed in Feb 24, 2025

"Exceptional"

10.0

I really liked this Hotel

Helpful?
Z
zev
Verified booking
Standard Room
Stayed in Feb 13, 2025

"Great stay! "

10.0

The room looks the same like on the picture, with very local vibe. The stuff was very friendly and welcome. There is restaurant downstairs with lot of options which is very convenient. Stuff is also very friendly. The view from balcony was nice as well. Btw, for Shabbat keeping people there is a key to the room.

Helpful?
M
Mitzi
Verified booking
partner
Standard Room
Stayed in Jan 11, 2025

"Exceptional"

10.0

Great service from staff. Hotel is in the mix of it all. And great restaurant connected.

Helpful?
F
Faramarz
Verified booking
Standard Room
Stayed in Jan 1, 2025

"Exceptional"

10.0

It’s in a good neighborhood with easy access to the beach

Helpful?
D
Dwayne
Verified booking
partner
Standard Room
Stayed in Dec 9, 2024

"Exceptional"

10.0

This is a great little hotel just off of Avenida Quinta and a block from the beach. Alberto and Leticia at the front desk will take great care of you! This will be our place to stay whenever we visit PDC!

Helpful?
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