8.6 / 10 Guest Rating

Hotel Cielo

Name: Hotel Cielo
Address: Calle 4norte s/n entre 5ta y 10av - Col, Playa del Carmen, QROO, 77710, Playa del Carmen, MX
Rating: 8.6

Calle 4norte s/n entre 5ta y 10av - Col, Playa del Carmen, QROO, 77710, Playa del Carmen, MX

from US$66 / night

About the Property

Experience the ultimate relaxation at Hotel Cielo, perfectly situated in the heart of Playa del Carmen.

Unwind in Style: Indulge in rejuvenating onsite massages or soak in breathtaking views from our stunning rooftop terrace, providing the perfect escape after a day of exploration.

Delicious Dining Options: Savor culinary delights at our restaurant, Carboncitos, or enjoy the convenience of room service with a delectable cooked-to-order breakfast available daily.

Convenience at Your Fingertips: With complimentary wireless internet and a 24-hour concierge service, stay connected and effortlessly explore nearby attractions, all while enjoying the comfort of our individually decorated guest rooms.

Don't miss out on an unforgettable stay—book your getaway at Hotel Cielo today!

Facilities & Amenities

Boat tours nearby

Area shuttle (surcharge)

Free beach club nearby

Free WiFi

24-hour front desk

Terrace

Luggage storage

Concierge service

Wheelchair accessible

Snorkeling nearby

Important Information

Check-in & Out

Check-in

Check-out12:00 PM

Property Notes

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Up to 2 children 8 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check Room Availability

Check-in

Check-out

Guests

1 night · 2 adults

Available Rooms

6 rates found

1/12

Room, 1 King Bed, Balcony

1 King Bed275-sq-foot individually decorated room, located on the top floor, balcony with city viewsInternet - Free WiFi 25+ Mbps Entertainment - 32-inch TV with digital channels and NetflixFood & Drink - Room serviceSleep - Bed sheets Bathroom - Private bathroom, shower, free toiletries, and towelsPractical - Laptop-compatible safe, laptop workspace, and iron/ironing board (on request)Comfort - Air conditioning and daily housekeepingAccessibility - Tile flooring in roomNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

26 m2

Sleeps 2

1 King bed (151-180 cm wide)

Amenities

ShowerTVAir conditioningDeskPrivate bathroomInterconnected room(s) available

Room Option

Board / Meal

Price for 1 night

Room, 1 King Bed, Balcony

Non-refundable

Room Only

20% OFF$144.75

$115.8

Includes taxes & fees

1/3

Triple Room

1 Double Bed and 1 Twin Bed248 sq feet Internet - Free WiFi 25+ Mbps Entertainment - 32-inch TV with digital channels and NetflixFood & Drink - Room serviceSleep - Bed sheets Bathroom - Private bathroom, shower, free toiletries, and towelsPractical - Laptop-compatible safe, laptop workspace, and iron/ironing board (on request)Comfort - Air conditioning and daily housekeepingAccessibility - Tile flooring in roomNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

23 m2

Sleeps 3

1 Double bed (131-150 cm wide)

1 Twin bed (90-99 cm wide)

Amenities

ShowerTVAir conditioningDeskPrivate bathroomInterconnected room(s) available

Room Option

Board / Meal

Price for 1 night

TRIPLE Triple Interior Room

Non-refundable

Room Only

20% OFF$96.79

$77.43

Includes taxes & fees

1/6

Grand Family Room, Balcony

1 Twin Bed, 1 King Bed and 1 Double Bed395-sq-foot individually decorated room, located on the top floor, balcony with city viewsInternet - Free WiFi 25+ Mbps Entertainment - 32-inch TV with digital channels and NetflixFood & Drink - Room serviceSleep - Bed sheets Bathroom - Private bathroom, shower, free toiletries, and towelsPractical - Laptop-compatible safe, laptop workspace, and iron/ironing board (on request)Comfort - Air conditioning and daily housekeepingAccessibility - Tile flooring in roomNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

37 m2

Sleeps 5

1 Twin bed (90-99 cm wide)

1 King bed (151-180 cm wide)

1 Double bed (131-150 cm wide)

Amenities

ShowerTVAir conditioningDeskPrivate bathroomInterconnected room(s) available

Room Option

Board / Meal

Price for 1 night

Grand Family Room, Balcony

Non-refundable

Room Only

20% OFF$178.99

$143.19

Includes taxes & fees

1/5

Family Room, Balcony

2 Twin Beds and 1 King Bed395-sq-foot individually decorated room, located on the top floor, balcony with city viewsInternet - Free WiFi 25+ Mbps Entertainment - 32-inch TV with digital channels and NetflixFood & Drink - Room serviceSleep - Bed sheets Bathroom - Private bathroom, shower, free toiletries, and towelsPractical - Laptop-compatible safe, laptop workspace, and iron/ironing board (on request)Comfort - Air conditioning and daily housekeepingAccessibility - Tile flooring in roomNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

37 m2

Sleeps 4

2 Twin bed (90-99 cm wide)

1 King bed (151-180 cm wide)

Amenities

ShowerTVAir conditioningDeskPrivate bathroomInterconnected room(s) available

Room Option

Board / Meal

Price for 1 night

Family Room, Balcony

Non-refundable

Room Only

20% OFF$144.75

$115.8

Includes taxes & fees

1/3

Quadruple Room

2 Double Beds249 sq feet Internet - Free WiFi 25+ Mbps Entertainment - 32-inch TV with digital channels and NetflixFood & Drink - Room serviceSleep - Bed sheets Bathroom - Private bathroom, shower, free toiletries, and towelsPractical - Laptop-compatible safe, laptop workspace, and iron/ironing board (on request)Comfort - Air conditioning and daily housekeepingAccessibility - Tile flooring in roomNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

23 m2

Sleeps 4

2 Double bed (131-150 cm wide)

Amenities

ShowerTVAir conditioningDeskPrivate bathroomInterconnected room(s) available

Room Option

Board / Meal

Price for 1 night

Quadruple room - Interior

Non-refundable

Room Only

20% OFF$109.3

$87.44

Includes taxes & fees

Double Room (Double Interior Room) - Photo 1

Double Room (Double Interior Room) - Photo 2

Double Room (Double Interior Room) - Photo 3

Double Room (Double Interior Room) - Photo 4

Double Room (Double Interior Room) - Photo 5

Double Room (Double Interior Room) - Photo 6

1/7

Double Room (Double Interior Room)

1 Double Bed225 sq feet Internet - Free WiFi 25+ Mbps Entertainment - 32-inch TV with digital channels and NetflixFood & Drink - Room serviceSleep - Bed sheets Bathroom - Private bathroom, shower, free toiletries, and towelsPractical - Laptop-compatible safe, laptop workspace, and iron/ironing board (on request)Comfort - Air conditioning and daily housekeepingAccessibility - Tile flooring in roomNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

21 m2

Sleeps 2

1 Double bed (131-150 cm wide)

Amenities

ShowerTVAir conditioningDeskPrivate bathroomInterconnected room(s) available

Room Option

Board / Meal

Price for 1 night

Double Room (Double Interior Room)

Non-refundable

Room Only

20% OFF$82.2

$65.76

Includes taxes & fees

Guest Reviews

8.6

Excellent110 verified reviews

AI Summary

Guests highly rate the cleanliness and frequently praise the friendly service.

Select topics to read reviews

Marciel

Verified booking

Standard Room

Stayed in Sep 9, 2023

"Exceptional"

Exceptional

10.0

Location is everything. Right in the heart of PDC.

Helpful?

Gumercindo

Verified booking

Standard Room

Stayed in Apr 9, 2023

"Roaches in the room "

Good

4.0

The service was good no complains there. There were roaches in our room. Very disappointed because this hotel had 4.5 stars when I looked it up. This is definitely not a family friendly area. It is loud outside lots of noise, people music till passed 3am.

Helpful?

Scott

Verified booking

family

Standard Room

Stayed in Mar 1, 2023

"Exceptional"

Exceptional

10.0

We loved the character of the building, especially compared to all the modern building that is happening all around. We felt like we were staying in "old Mexico." It is charming to look at and to stay in. Friendly and helpful staff. It is in a lively and happening part of town, but was quiet after about 10pm. We would stay there again.

Helpful?

Verified traveler

Verified booking

Standard Room

Stayed in Feb 16, 2023

"Good"

Good

4.0

Very small room. Bought it as a double and twin bed room, but just had double. Bathroom was smelly, and toilet was very bad.

Helpful?

quentin

Verified booking

partner

Standard Room

Stayed in Feb 12, 2023

"Exceptional"

Exceptional

10.0

Great staff, always ready to help.

Helpful?

Jessica

Verified booking

Standard Room

Stayed in Feb 10, 2023

"Excellent"

Excellent

8.0

The property was super cute - don’t expect luxury boutique, more old school traditional charm.

Helpful?

Amr

Verified booking

friends

Standard Room

Stayed in Feb 7, 2023

"Exceptional"

Exceptional

10.0

We loved our stay at this hotel. The location was great, where it's right on 5th avenue. The room was perfect for 3 adults. The 247 concierge was great and super helpful. The balcony overlooked the intersection where there was constant action; street performers, mariachi's, braiding, graffiti and painting artists. The restaurant below was also a hot spot for good food. The walk to the beach was exactly 3 minutes to a prime spot in Playa Del Carmen. We would certainly recommend this property and would certainly love to stay there again.

Helpful?

Nicholas

Verified booking

partner

Standard Room

Stayed in Feb 5, 2023

"Exceptional"

Exceptional

10.0

Like staying in a beautiful Mexican castle. Great location, great staff, very happy with this hotel.

Helpful?

Ember

Verified booking

Standard Room

Stayed in Sep 9, 2022

"Exceptional"

Exceptional

10.0

Nice hotel. Staff was friendly. A few steps away from 5th Ave so you can hear the music late at night. If you’re a light sleeper bring earplugs. I didn’t have any issues though. There is no hairdryer so be sure to bring one. The room was a bit dark and couldn’t open my curtains because it would look into someone’s room next door. The AC worked well. Bed wasn’t bad. I went by myself to Playa Del Carmen and felt safe staying at this hotel. It’s in a very convenient location close to ADO bus stop, 711 steps from the door & one minute walk to the beach. The WIFI wasn’t the strongest but it works - i wouldn’t plan on doing any work video meetings while you’re there. I really liked they provided your room with a bottle of aloe gel. Nice touch. Also they require a 500 peso deposit when you arrive so be sure to plan for that.

Helpful?

immer

Verified booking

Standard Room

Stayed in Sep 9, 2022

"Exceptional"

Exceptional

10.0

I loved how its close to the town and bars and restaurants.

Helpful?

2 3

5 6

Discover

Settings

Hotel Cielo

About the Property

Facilities & Amenities

Important Information

Check-in & Out

Property Notes

Check Room Availability

Available Rooms

Room, 1 King Bed, Balcony

Amenities

Triple Room

Amenities

Grand Family Room, Balcony

Amenities

Family Room, Balcony

Amenities

Quadruple Room

Amenities

Double Room (Double Interior Room)

Amenities

Guest Reviews

Categories

Select topics to read reviews

"Exceptional"

"Roaches in the room "

"Exceptional"

"Good"

"Exceptional"

"Excellent"

"Exceptional"

"Exceptional"

"Exceptional"

"Exceptional"