8.6 / 10 Guest Rating

Hotel Cielo

Name: Hotel Cielo
Address: Calle 4norte s/n entre 5ta y 10av - Col, Playa del Carmen, QROO, 77710, Playa del Carmen, MX
Rating: 8.6

Calle 4norte s/n entre 5ta y 10av - Col, Playa del Carmen, QROO, 77710, Playa del Carmen, MX

from US$66 / night

About the Property

Experience the ultimate relaxation at Hotel Cielo, perfectly situated in the heart of Playa del Carmen.

Unwind in Style: Indulge in rejuvenating onsite massages or soak in breathtaking views from our stunning rooftop terrace, providing the perfect escape after a day of exploration.

Delicious Dining Options: Savor culinary delights at our restaurant, Carboncitos, or enjoy the convenience of room service with a delectable cooked-to-order breakfast available daily.

Convenience at Your Fingertips: With complimentary wireless internet and a 24-hour concierge service, stay connected and effortlessly explore nearby attractions, all while enjoying the comfort of our individually decorated guest rooms.

Don't miss out on an unforgettable stay—book your getaway at Hotel Cielo today!

Facilities & Amenities

Boat tours nearby

Area shuttle (surcharge)

Free beach club nearby

Free WiFi

24-hour front desk

Terrace

Luggage storage

Concierge service

Wheelchair accessible

Snorkeling nearby

Important Information

Check-in & Out

Check-in

Check-out12:00 PM

Property Notes

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Up to 2 children 8 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check Room Availability

Check-in

Check-out

Guests

1 night · 2 adults

Available Rooms

5 rates found

1/12

Room, 1 King Bed, Balcony

1 King Bed275-sq-foot individually decorated room, located on the top floor, balcony with city viewsInternet - Free WiFi 25+ Mbps Entertainment - 32-inch TV with digital channels and NetflixFood & Drink - Room serviceSleep - Bed sheets Bathroom - Private bathroom, shower, free toiletries, and towelsPractical - Laptop-compatible safe, laptop workspace, and iron/ironing board (on request)Comfort - Air conditioning and daily housekeepingAccessibility - Tile flooring in roomNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

26 m2

Sleeps 2

1 King bed (151-180 cm wide)

Amenities

ShowerTVAir conditioningDeskPrivate bathroomInterconnected room(s) available

Room Option

Board / Meal

Price for 1 night

Room, 1 King Bed, Balcony

Non-refundable

Room Only

20% OFF$132.94

$106.35

Includes taxes & fees

1/3

Triple Room

1 Double Bed and 1 Twin Bed248 sq feet Internet - Free WiFi 25+ Mbps Entertainment - 32-inch TV with digital channels and NetflixFood & Drink - Room serviceSleep - Bed sheets Bathroom - Private bathroom, shower, free toiletries, and towelsPractical - Laptop-compatible safe, laptop workspace, and iron/ironing board (on request)Comfort - Air conditioning and daily housekeepingAccessibility - Tile flooring in roomNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

23 m2

Sleeps 3

1 Double bed (131-150 cm wide)

1 Twin bed (90-99 cm wide)

Amenities

ShowerTVAir conditioningDeskPrivate bathroomInterconnected room(s) available

Room Option

Board / Meal

Price for 1 night

Triple room - Interior

Non-refundable

Room Only

20% OFF$88.61

$70.89

Includes taxes & fees

1/6

Grand Family Room, Balcony

1 Twin Bed, 1 King Bed and 1 Double Bed395-sq-foot individually decorated room, located on the top floor, balcony with city viewsInternet - Free WiFi 25+ Mbps Entertainment - 32-inch TV with digital channels and NetflixFood & Drink - Room serviceSleep - Bed sheets Bathroom - Private bathroom, shower, free toiletries, and towelsPractical - Laptop-compatible safe, laptop workspace, and iron/ironing board (on request)Comfort - Air conditioning and daily housekeepingAccessibility - Tile flooring in roomNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

37 m2

Sleeps 5

1 Twin bed (90-99 cm wide)

1 King bed (151-180 cm wide)

1 Double bed (131-150 cm wide)

Amenities

ShowerTVAir conditioningDeskPrivate bathroomInterconnected room(s) available

Room Option

Board / Meal

Price for 1 night

Grand Family Room, Balcony

Non-refundable

Room Only

20% OFF$178.99

$143.19

Includes taxes & fees

1/3

Quadruple Room

2 Double Beds249 sq feet Internet - Free WiFi 25+ Mbps Entertainment - 32-inch TV with digital channels and NetflixFood & Drink - Room serviceSleep - Bed sheets Bathroom - Private bathroom, shower, free toiletries, and towelsPractical - Laptop-compatible safe, laptop workspace, and iron/ironing board (on request)Comfort - Air conditioning and daily housekeepingAccessibility - Tile flooring in roomNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

23 m2

Sleeps 4

2 Double bed (131-150 cm wide)

Amenities

ShowerTVAir conditioningDeskPrivate bathroomInterconnected room(s) available

Room Option

Board / Meal

Price for 1 night

Quadruple room - Interior

Non-refundable

Room Only

20% OFF$88.61

$70.89

Includes taxes & fees

Double Room (Double Interior Room) - Photo 1

Double Room (Double Interior Room) - Photo 2

Double Room (Double Interior Room) - Photo 3

Double Room (Double Interior Room) - Photo 4

Double Room (Double Interior Room) - Photo 5

Double Room (Double Interior Room) - Photo 6

1/7

Double Room (Double Interior Room)

1 Double Bed225 sq feet Internet - Free WiFi 25+ Mbps Entertainment - 32-inch TV with digital channels and NetflixFood & Drink - Room serviceSleep - Bed sheets Bathroom - Private bathroom, shower, free toiletries, and towelsPractical - Laptop-compatible safe, laptop workspace, and iron/ironing board (on request)Comfort - Air conditioning and daily housekeepingAccessibility - Tile flooring in roomNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

21 m2

Sleeps 2

1 Double bed (131-150 cm wide)

Amenities

ShowerTVAir conditioningDeskPrivate bathroomInterconnected room(s) available

Room Option

Board / Meal

Price for 1 night

Double Room (Double Interior Room)

Non-refundable

Room Only

20% OFF$82.2

$65.76

Includes taxes & fees

Guest Reviews

8.6

Excellent110 verified reviews

AI Summary

Guests highly rate the cleanliness and frequently praise the friendly service.

Select topics to read reviews

John

Verified booking

partner

Standard Room

Stayed in Jan 13, 2022

"Exceptional"

Exceptional

10.0

Cute Mexican charm hotel with friendly staff. Convenient to 5th street with shopping and restaurants.

Helpful?

Adrienne

Verified booking

Standard Room

Stayed in Jan 12, 2022

"Exceptional"

Exceptional

10.0

It was an amazing stay however the walls were a little thin and we could hear everything people were saying

Helpful?

Karen

Verified booking

Standard Room

Stayed in Jan 11, 2022

"Exceptional"

Exceptional

10.0

Beautiful hotel, room was attractively decorated. Room was spacious. Clean. Close to the beach and restaurants.

Helpful?

Verified traveler

Verified booking

family

Standard Room

Stayed in Jul 23, 2021

"Good"

Good

6.0

Close to 5th avenue and beach construction across street no swimming pool or refreshing in room very hot around this time.

Helpful?

Brett

Verified booking

Standard Room

Stayed in Apr 7, 2021

"Playa"

Excellent

8.0

Overall it was nice people good service however we asked for ocean view and we had to bend over the balcony to see a little piece of it. We were also right across big construction site of a demolition was really annoying to wake up to and super laud. The room was ok but really outdated. No pool nothing so I thought the property was overpriced for what you get.

Helpful?

Verified traveler

Verified booking

partner

Standard Room

Stayed in Mar 30, 2021

"Exceptional"

Exceptional

10.0

We are "Travelers" and loved the uniqueness of the property. Located right in the downtown area, away from the bar scene. Beautiful scene and well above the average expectations for the area. Parking was 3 blocks west for $10. a day and a great guy. The main guy Jose, great and super knowledgeable about everything. Night shift guy ,Antonio , super nice guy also. We've been to Cancun 10 times and this time Cielo became our new favorite. Restaurant staff couldnt be better . Great food and $10-$12 a plate and breakfast for $6 couldnt be better.

Helpful?

Verified booking

partner

Standard Room

Stayed in Feb 2, 2020

"Excellent"

Excellent

8.0

Great staff. Very helpful with local knowledge. Nice breakfast

Helpful?

Diane

Verified booking

self

Standard Room

Stayed in Jan 11, 2020

"Exceptional"

Exceptional

10.0

The location was excellent, the staff especially Alejandro was very accommodating and friendly. I would recommend this place to anyone!

Helpful?

Verified traveler

Verified booking

family

Standard Room

Stayed in Dec 31, 2019

"Exceptional"

Exceptional

10.0

Friendly staff, amaizing attention from everyone all the time!!!! The location is amaizing in the middle of everything, half block away from beach, 2 a way from ferry’s, around the corner of the 5th Ave!!! Restaurants and everything around!! Just the noises is craziness at night time and very early mornings... The restaurant is great and good price! Just little smell at the moment you arrive, after 5min smell the ocean!!! Thanks so much to everyone!!

Helpful?

Verified traveler

Verified booking

partner

Standard Room

Stayed in Nov 22, 2019

"Exceptional"

Exceptional

10.0

Very cute place close to all the fun spots and Michelle took care of us and was as nice as could be.

Helpful?

4 5

7 8

Discover

Settings

Hotel Cielo

About the Property

Facilities & Amenities

Important Information

Check-in & Out

Property Notes

Check Room Availability

Available Rooms

Room, 1 King Bed, Balcony

Amenities

Triple Room

Amenities

Grand Family Room, Balcony

Amenities

Quadruple Room

Amenities

Double Room (Double Interior Room)

Amenities

Guest Reviews

Categories

Select topics to read reviews

"Exceptional"

"Exceptional"

"Exceptional"

"Good"

"Playa"

"Exceptional"

"Excellent"

"Exceptional"

"Exceptional"

"Exceptional"