Hotel Cielo

So if you like old places with a lot of character, this place might work for you. But it did not work for us. Its old, none of the windows sealed and the doors have major gaps. The first room we had had 5 windows and a door to a balcony. The AC could not keep up. And it had mosquitos pretty bad. There was no room fridge, which would be fine, but they had no ice machine or service. You had to go to the restaurant and get ice, but because it was another business, it was awkward and they gave you one cup half full of ice. It was sweltering here at the time. Secondly, despite the room having a nice view, the noise was pretty unbearable until about 3 am. They did however give a room change without hastle. Which worked better for the AC, mosquitos, and sound, but then had the sorta inverse issue of being dark and musty. But at least we could sleep in this one.

Property is beautiful lil boutique hotel near everything and beach which was important for us. 5 min walk to ferry.

Good location. Clean and friendly staff. Only wish they had a phone in the room to contact front desk.

The Staff at Hotel Cielo were beyond accomodating. This was my first solo trip to Mexico and I was visiting for my birthday. They gave me all the advice from how to exchange currency (and where to get the best rates). Directions to certain areas, food recommendations and things to do in the area. The hotel was in the perfect location, right in the heart of the city (keep in mind you are downtown, so bring earplugs if you wish to sleep). Everything was walkable. Carboncitos, the restaurant attached was AMAZING. The bartender was incredible and made the best mocktails. They even surprised me with cake and had the band sing me happy birthday. Truly one of the best experiences! 10/10 recommend.

This property is right on the beach, literally steps away, and in the thick of the major tourist area of PDC. If you are looking for beach vacation, this is your place. Jose at the front desk is very accommodating and tried very hard to please us. The room is very pretty and comfortable. Suggestion: add more places to hang towels and such. The real issue is that if you are early birds or not into the tourist scene, this is not for you, as it is extremely loud at night. We wanted to use this as a base to see cenotes and the area. The pictures are accurate, so if you are looking for a beach trip, this is the right spot for you! Also, they provide as much bottled purified water as you can drink at no extra charge! If you go to Mexico, then you know that this is very important.

Excellent front desk staff.

I like the property because is located at few steps from the beach and 5th Avenue. The most concurred street by stores, street vendors and many restaurants and music. However, if you don't like to be bother at night after a long day exploring, I strongly not recommend this place. You will hear noise and music all night. There is a construction right in front, you can imagine how the noise sounds like. The night before I checked out, there was a crane working the whole night. The noise was terrible, like a garbage truck with the engine on behind your room. I guess there was no one there to speak up for those people resting. The owners should get any type of permit for those type of situation out of business hours. The rooms are dark with a minimum natural light.

This was a very reasonable priced hotel but the walk up rate was ~$25 less. Wished that the restaurant had served breakfast

Excellent, close to everything

Excellent location to Ado bus, ferry terminal and 5th ave.