PortAventura Hotel Gold River

Clean friendly staff nice food and easy access to the park

We had a fantastic time at the PortAventura Gold River Hotel. We stayed in the Wild West area—it was incredible! The setting was so immersive, the kids were thrilled, and everyone we met was super friendly. I highly recommend it for a fun family getaway!

Check in was slow as room wasn't ready even until about 4pm so we had to wait at the lobby for about an hour which was a bummer as we had rushed to end our half day tour by 3pm. Hard to figure out where our room was from the map as we had to head outdoors and identify the right building. Dinner timing is a little restrictive as need to prebook a timeot and it's difficult to get the time slot you want on the first day since those who stayed the night before would have done it way earlier. Direct park access was great though, so I would recommend still because of that.

Reception staff were not helpful at all, provided with a room with poor air condition I asked to be fix but nothing changed. requested for a taxi reservation and they inform me that they did the reservation, but they did not, and I ended up wasting 40 min waiting. the hotel serve a dinner which ends at 10 PM and after 10 there is no other food option but the bar which served only one type of sandwich on that night, tried to order food from outside but the hotel did not allow the driver to come in! their first justification was that the hotel policy don't allow ordering food from outside restaurants, because the hotel provides food and drink! then when I asked them so if I show up coming from outside with food would you stop me and not allow me to enter the hotel? they said no! they just did not have a proper justification for not allowing the driver to come in, I agreed to go to him myself but because of the heavy rain condition I asked for a golf cart to take me at the gate and of course they refused! the hotel has another strange policy, if you have the VIP reservation then you are allowed to enter the park at the day of your check in even prior checking in time which is at 3. but if you arrive before 3 you will be paying a luggage storage fees if you left your luggage with them to enjoy the VIP access! couldn't the hotel provide a luggage storage for VIP reservations! will never stay at the hotel again

When we were allocated the room at 4.30 pm we discovered that the room had not been cleaned. We finally received the room at 5.30 pm. The room was very nice, although no hot drink facilities - it was in the Callaghan Hotel. The food at the evening buffet was awful. The hotel was super crowded and chaotic - it felt more like a public space than a hotel.

If you like buffet food and eating like animals then it’s 5 stars 👍

Hotel is very pretty, check in was easy, room was ready early. Very close to the parks. Rooms were clean, spacious. Pool area was really lovely. I would stay again at this hotel. Only a few negatives. For a 4* hotel i would expect a kettle and somw tea and coffee, maybe a few biscuits. There was no kettle, not even a bottle of water. Breakfast was included in our stay and had some tea there, the food selection was ok, but did not cager to vegetarians at all. No veggie alternatives. The buffet dinner was just ok, not much selection, and nothing for vegetarian. Check out was easy, just leave and take your key card to get into the park. Reception staff were helpful and ordered us a taxi to vila seca to get the train to Barcelona. I will come back to this hotel.

Paid extra to upgrade to a nicer room which was lovely. The hotel room provided was awful. Very small. Charged for storing luggage the day we arrived & the day we left , even though we had moved from another PortAventura hotel & not needed to use the free tickets. Reception manager very rude.

Excellent place my grandchildren loved it

This is a super busy hotel BUT it all runs smoothly, staff are very helpful, it’s a very well run operation. Rooms are a tad old fashioned BUT I think they are still good value for money and they are cleaned every day. The buffet is so busy BUT very slick, lots of food options, well cooked too. Lots of healthy options and for dinner there is a cold water dispenser which was appreciated. The hotel access to the theme park is such a benefit as I heard that at the main entrance there were huge queues. Also, we loved that we could be at the pool and then in the park and then back to the pool so easily. Everything is so convenient here and well managed. It’s definitely a kids holiday, the only slightly annoying thing are the pool rules. No hats, sunglasses, t shirts, balls floats etc. for kids wearing a hat in the pool is essential I think so my son did burn his shoulders even with factor 50 on!!! It didn’t spoil the holiday and we still had the best time.