PortAventura Hotel Gold River

We wanted to stay on site to attend Ferrari Land and Portaventura. Due to it being offseason, there was not a shuttle. Ferrari Land is about a 15 minute walk from the hotel but has direct access to Portaventura. This allowed us to get on Uncharted very quickly and beat the rush. Overall, really enjoyed the entertainment and thought the price was great value.

Hotel overall is fine but dinner service is like the Wild West and make sure and eat fast. Park operations are amongst the worst that I have experienced globally….and I’ve been to a lot of theme parks. They heavily promote express pass and it shows….2 hour queues with one train on is unacceptable. Sadly I will not be rushing back.

The park is amazing the hotel is very basic , and the check inn was very easy because of hannan

After reading many reviews, we decided to visit the Gold River Hotel and it was first class on all levels. I have previously stayed at Disneyland Paris Hotels with my family and this is every bit as good. The quality of the food is excellent. They offer various slots for breakfast and evening meal, which suited us perfectly. Having unrestricted access to the park is ideal as we found queue times to be busy during the day but come back about 9PM and the ride queues are all very short. We had a connecting family room, which was very comfortable and spacious. I would highly recommend this hotel.

They refused to give me VIP benefits. I asked at checking and after paying full price for dinner and when asking for late checkout. One supervisor said he didn’t know anything about Expedia gold status.

Disappointed, Hotel dark and dingy Very small bathroom No towels put in room, had to keep chasing for towels on one day. Food average, staff very rude Park was great fun

The hotel would not apply any of the gold exclusive benefits that you get with hotels.com. We didn’t even ask about the room upgrade. It was not given. And the 20% off in the food was not applied at the restaurant because they didn’t know about it. We showed them the booking with the discount, and they refused to apply. The hotel in Sevilla the night before applied a late check out as it was possible. And also brought us the bottle of bubbles to the room, all without even asking. As it was given at the time of booking.

Property itself is very nice and enjoyable, but terrible service and problem solving - not trained representative, 3hrs waiting on a reception from 1am - 4am letting me to solve the case of missing room

We had a brilliant holiday. The family rooms were great as we were connected with our kids but they were in a separate room. Having your own entrance into the park was great for popping back to the hotel during the day. We loved the pools and had lunch most days from the poolside restaurant.

Just a few minutes away from the park which was very convenient. Loveky food with plenty of choice. Spacious rooms and the hotel was spotless. The only downside was the long check in queue and the lack of information given at check in. They rely on you using the park app for everything and this app is badly designed.